Technical Support

Phoenix, AZ, US • Posted 5 hours ago • Updated 5 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
Able to Sponsor
On-site
Depends on Experience
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • IT Service Management
  • Identity Management
  • Management
  • Microsoft Azure
  • Microsoft Deployment Toolkit
  • DNS
  • Data Security
  • Disk Imaging
  • Dragon NaturallySpeaking
  • Help Desk
  • Active Directory
  • Atlassian
  • Bomgar
  • Cisco
  • Computer Networking
  • Service Desk
  • Operating Systems
  • Printers
  • Privacy
  • Remote Support
  • Scripting
  • ServiceNow
  • DHCP
  • MDT
  • Microsoft SCCM
  • Microsoft Windows
  • Multi-factor Authentication
  • Virtual Private Network
  • Windows PowerShell
  • RDP
  • Software Deployment
  • TCP/IP
  • TeamViewer
  • Technical Support

Summary

KNOWLEDGE & EXPERIENCE

  • Proven experience in a Desktop Support, Help Desk, or Service Desk role (1-3 years preferred).
  • Operating Systems: Strong working knowledge of Microsoft Windows 11 Enterprise environments.
  • Ticketing Systems: Experience using ITSM tools to document and track support requests (e.g., Atlassian Jira

Service Management, ServiceNow, or similar).

  • Identity Management: Experience with Active Directory Users and Computers (ADUC) and Azure Active

Directory for user and group management.

  • Remote Tools: Proficiency with remote support tools (e.g., RDP, TeamViewer, Bomgar, SCCM Remote

Control).

  • Networking Basics: Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN) to troubleshoot

connectivity issues.

  • Security Tools: Experience supporting Multi-Factor Authentication (MFA) and security tokens (e.g., Cisco Duo,

SafeNet, MobilePass).

  • Imaging & Software Deployment: Familiarity with automated computer imaging and deployment technologies

(e.g., SCCM, MECM, Intune, or MDT).

  • Peripherals: Hands-on experience troubleshooting network printers, scanners, and docking stations.
  • Scripting: Basic understanding of PowerShell for task automation is a plus.
  • Knowledge of applicable data security/privacy policies (PII handling).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10118415
  • Position Id: 8941413
  • Posted 5 hours ago
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