Service Desk Technician--F2F
Phoenix, AZ--Onsite
This is a 6-9 month contract to hire a position.
needs to be local.
KNOWLEDGE & EXPERIENCE
Proven experience in a Desktop Support, Help Desk, or Service Desk role (1-3 years preferred).
Operating Systems: Strong working knowledge of Microsoft Windows 11 Enterprise environments.
Ticketing Systems: Experience using ITSM tools to document and track support requests (e.g., Atlassian Jira
Service Management, ServiceNow, or similar).
Identity Management: Experience with Active Directory Users and Computers (ADUC) and Azure Active
Directory for user and group management.
Remote Tools: Proficiency with remote support tools (e.g., RDP, TeamViewer, Bomgar, SCCM Remote
Control).
Networking Basics: Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN) to troubleshoot
connectivity issues.
Security Tools: Experience supporting Multi-Factor Authentication (MFA) and security tokens (e.g., Cisco Duo,
SafeNet, MobilePass).
Imaging & Software Deployment: Familiarity with automated computer imaging and deployment technologies
(e.g., SCCM, MECM, Intune, or MDT).
Peripherals: Hands-on experience troubleshooting network printers, scanners, and docking stations.
Scripting: Basic understanding of PowerShell for task automation is a plus.
Knowledge of applicable data security/privacy policies (PII handling).
Thanks..
Sirisha N
IT Analyst, Humac Inc
Phoenix, AZ 85027
Never miss an opportunity! Create an alert based on the job you applied for.
