IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.

Our client seeks a Desktop Support Technician to maintain a working knowledge of internal computer system.

Tasks

·        In charge of repairing and maintaining thousands of desktops, laptops and other PC devices. 

·        Installing new PC''s and laptops to replace end of life cycle equipment.

·        Maintaining inventory and properly disposing of outdated equipment by recycling those items

·        Maintain and close work orders in the ticketing system.

·        The technician receives oversight from the Field Tech Manager to ensure that policy, procedure and methodology are followed.

Knowledge, Skills and Abilities Required:

·        Ability to work independently but in a team environment.

·        Ability to meet deadlines.

·        Ability to multi-task and balance their workday.

Candidate MUST be a WI resident. No relocation is allowed. 100% On-site. This is an in-person job with no remote work. Must have ability to work a flexible schedule and days lasting longer than 8 hours. Option to work 4 ten hours days with Friday off, to work 5 eight-hour days or could also work 9 day 9 hours two-week schedule with one Friday off per two-week time period. This technician will also be working at the client facilities assisting the regular field tech with project and problem tickets.  When traveling to facilities the tech will be paid mileage .51 cents per mile and their hourly wage for travel time. When working at home office they are not paid mileage and for travel time.

Location: Madison  

Contract: 1 years

Skills Required:

2 years of experience in the following:

·        Remote trouble shooting

·        Customer service/interaction with users during device setup

·        Imaging Devices

·        Ability to carry 50 pounds and stand for up to 8 hours. This may not be required daily but is a requirement.

Skills Desired – A plus to have:

·        Any AV integration experience

*** Rate depends on experience

Please submit your resume by using the "URL" below