Desktop Support Technician

Description:
Our client is seeking a Field Support Analyst to provide onsite IT support at its Los Angeles location. This role is highly customer-facing and focused on delivering exceptional end-user support in a fast-paced enterprise environment.
Responsibilities include:
Providing Level 1 and Level 2 desktop support for hardware and software issues
Supporting a wide range of end users within the office building
Responding to and resolving tickets through a ticketing system within SLA timelines
Troubleshooting Microsoft Office 365 applications, including Outlook
Managing user accounts and access via Active Directory
Supporting device management through Microsoft Intune
Performing remote and onsite troubleshooting
Maintaining office technology and ensuring operational readiness
Delivering high-quality customer service in a front-facing support role
Skills
Desktop Support, Microsoft Intune, Active Directory, MS Office, O365, Ticketing Systems, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Level 2 Support, Technical support, Windows 10, Banking Support, Law Firm Support, Adobe Acrobat, Executive Support, VIP Support, Remote Management Tools, Large Enterprise Environment, Adobe Creative Cloud
Top Skills Details
Desktop Support,Microsoft Intune,Active Directory,MS Office,O365,Ticketing Systems,Hardware Troubleshooting,Software Troubleshooting,Customer Service,Level 2 Support,Technical support,Windows 10
Additional Skills & Qualifications
A+ Certification is a plus but not required
Experience supporting 10,000+ user environments preferred
Strong troubleshooting and communication skills
Ability to work in high-pressure, fast-paced environments
Bachelor's degree preferred (or equivalent experience; +3 years if no degree)
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Los Angeles, CA.
Pay and Benefits
The pay range for this position is $24.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Los Angeles,CA.
Application Deadline
This position is anticipated to close on Apr 17, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.