Sr. ServiceNow Developer

Sr. ServiceNow Developer

Remote (But must be located in MA, RI, CT, NH, ME)

Virtual Interview process

·         Looking for an experienced ServiceNow Developer

·         A ServiceNow Admin won’t be strong enough for what he wants; he also doesn’t want someone focused on the Asset Management side of ServiceNow

·         Manager would love someone that has a bend toward the Security Operations (SecOps) module and the Vulnerability (VR) Response module

·         Strong experience with CMDB (Configuration Management Database) is very important for this role – Any CMDB Automation experience would be a HUGE plus

·         Great experience with Data, Inputting Data, knowing what kind of Data and where that Data goes, Parse Data, Import Data Sets using API calls, etc – transformation maps

·         Eastern’s current ServiceNow environment is OK, but the manager feels that he’d love to scrap it and start over – since that isn’t possible, he wants someone to help ‘fix’ their environment

·         Banking is a nice plus, but not required at all

·         Background in Infrastructure would be ideal, so they know what is what and what goes where – for example if they see F5 in the ServiceNow data, they’ll instantly know that they’re dealing with a Firewall, etc.

·         They need someone to be able to set up identity management, create rules, complete configuration, look at features to understand the back end

·         Need to be able to write jobs, write scripted jobs, write rules, write workflows and actions

·         Scripts interact with devices through API calls to data sources – API calls will be HUGE in this role, so need strong API skills

·         Ideal aim for this project is convert documented processes into automated processes

o    Example: HR has new employee starting who needs a laptop; instead of entering a ticket into the system, create a page in ServiceNow that automatically notifies the IT/Provisioning team, orders the laptop from SHI, and triggers every other step in the process instead of current manual processes

·         Experience with IRE would be ideal – Identification and Reconciliation Engine

·         Experience with CI Class Manager (Configuration Items)

·         Really need an understanding of how all the pieces fit together

·         Ideally make ServiceNow into a live tool – a living, breathing thing connected to the CMDB

·         Must have great communication skills and be able to interact with a wide range of people and teams