Communications Developer

Communications Developer

Remote but must be based near Allentown PA, Providence Rhode Island or Louisville KY for occasional meetings.

C2H role.

W2 only.

- This role is remote ( with preference that candidates be in or close to PA, KY or RI )
- Experience with any type of inbox validation; Litmus, Email on Acid, MailChimp
- Convey experience is a plus

Job Summary

The Communications Developer supports the Proactive Communications product team by designing and developing customer-facing email and SMS communications across operational, transactional, and campaign-based use cases. This role is responsible for shaping how communications are structured, designed, personalized, and delivered to ensure they are clear, accessible, timely, and aligned with brand, regulatory, and customer experience standards. The position also plays a key role in improving how customers receive and engage with essential communications by building high-quality experiences in Convey and Salesforce Marketing Cloud, translating rough concepts into scalable, reusable templates and modules that support personalization, triggered journeys, and customer-attribute-driven messaging across outage alerts, billing reminders, payment confirmations, service updates, campaigns, and transactional notifications.

About You

You think in systems and customer moments, and you know how to turn design concepts into clear, effective communications that help people stay informed, take action, and feel confident in their experience. You collaborate closely with product managers, business analysts, content writers, and communications partners to create polished, production-ready email and SMS experiences that balance visual design, technical constraints, and customer needs. You bring strong HTML email development and CSS skills, along with experience using AMPscript and Server-Side JavaScript (SSJS) to support personalization, conditional content, and triggered journeys. You understand how to test and troubleshoot across email clients and mobile devices, apply accessibility, deliverability, and compliance best practices, and build reusable templates, modules, and design patterns that improve quality, speed to production, and customer trust.

About Us

We are a 100+ year old energy company at the forefront of a digital transformation, striving to deliver best-in-class customer experiences. As we evolve, we are committed to leveraging cutting-edge technologies to enhance our customer interactions and streamline our services.

Communications Developer

We strive to build seamless experiences for our millions of customers and thousands of colleagues. We value safety, trust, and work-life balance. We fail fast and believe that getting it wrong is often the first step towards getting it right. We are looking for like-minded individuals to contribute to our internal Customer Experience Strategy & Design team in support of the Proactive Communications team.

Job Responsibilities

Design and develop customer-facing email and SMS communications for the Proactive Communications product team.

Translate rough concepts into production-ready communications, contributing to layout, visual design decisions, and implementation details.

Code responsive, accessible email templates using strong HTML email development and CSS practices.

Build and maintain communications in Salesforce Marketing Cloud and Convey.

Develop dynamic communications using personalization tokens, conditional content, triggered journeys, and templates tied to customer attributes.

Create reusable templates, modules, and communication design patterns that improve consistency, scalability, and speed to production.

Test and troubleshoot communications across email clients, browsers, devices, and mobile experiences to ensure reliable rendering and behavior.

Apply accessibility, deliverability, and compliance best practices across email and SMS communications.

Partner closely with product management, business analysts, content writers, and communications partners to align communications with customer needs, business goals, and brand standards.

Support a range of communication types, including outage alerts, billing reminders, payment confirmations, service updates, marketing-style campaigns, and transactional notifications.

Contribute to continuous improvement by identifying opportunities to improve communication templates, design patterns, production workflows, and customer engagement.

Stay current on email and SMS development best practices, platform capabilities, and emerging standards that can improve communication quality and efficiency.

Basic Qualifications

5+ years of relevant professional experience developing customer-facing email and digital communications, with strong emphasis on hands-on execution over formal degree requirements.

Strong experience with HTML email coding and CSS for responsive, cross-client communication development.

Experience with AMPscript and Server-Side JavaScript (SSJS) for dynamic and personalized communications.

Experience building communications in Salesforce Marketing Cloud and/or similar communication platforms.

Experience supporting both email and SMS communication development.

Strong understanding of personalization, conditional content, triggered journeys, and customer-attribute-driven communications.

Experience testing and troubleshooting across email clients, devices, and mobile environments.

Understanding of accessibility best practices for digital communications.

Understanding of deliverability and compliance considerations for email and SMS communications.

Strong collaboration and communication skills, with the ability to work effectively across product, business, content, and communications partners.

Strong attention to detail and commitment to high-quality execution in fast-paced environments.

Preferred Qualifications

Experience with Convey.

Experience building or maintaining reusable communication design systems, template libraries, or modular pattern libraries.

Experience using analytics or performance data to inform communication improvements and familiarity with A/B testing approaches for email or SMS communications.

Experience working in Agile product environments, including participation in sprint planning, backlog refinement, and delivery ceremonies.

Experience working in utility, energy, or other regulated industries.
177778 A Submission format please complete in full:

First Middle Last Name

Pay Rate:

Skill Highlights- please indicate the # of years on each of the following skills:

• HTML
• CSS
• Ampscript
• Inbox Validation
• Content writing
• Communications
• Convey
• A/B testing
• SMS communications
• Agile
• Energy, utility or regulated industry background