Desktop Support Project

Hybrid in Fort Worth, TX, US • Posted 2 days ago • Updated 2 days ago
Contract Independent
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • jira
  • desktop support
  • helpdesk tickets
  • networking

Summary

NO THIRD PARTIES PLEASE

Desktop Support Project

As a Desktop Support Project team member, you will be responsible for handling day-to-day helpdesk tickets, providing M365 administration support, troubleshooting laptop/desktop issues, and performing network level tasks. Proficiency in Jira for ticket management is essential for this role.

Responsibilities

  • Respond to and resolve helpdesk tickets in a timely manner
  • Provide M365 administration support for users
  • Troubleshoot and resolve laptop/desktop issues
  • Perform network level tasks as needed
  • Collaborate with team members to ensure seamless operations
  • Maintain accurate records of support activities

Requirements

Required Skills

  • Experience in desktop support
  • Proficiency in Jira for ticket management
  • Strong troubleshooting skills for laptop/desktop issues
  • Basic understanding of networking concepts

Preferred Skills

  • Certifications in desktop support or networking
  • Experience in M365 administration
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10501856
  • Position Id: 8907701
  • Posted 2 days ago
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