Job Description:
Title: SO# 432 - 911 Systems Consultant
Location: Philadelphia, PA (Onsite) (locals)
Contract: 12 months with possible extension
Interview: Teams interview for first round, in person final interview
911 Systems Consultant and Technical Resource
The resource(s) covered under this SO will support the:
PPD 911 mission critical systems, which include CAD system, 911 call handling system, radio system and call logging system at PPSB, 6100 Rising Sun and City Hall.
Position overview / Statement of Work
PPD 911 Systems Consultant is a technical position supporting the City’s 911 systems and contributes to the continuity of 911 computer services by providing day-to-day technical support and vendor management. The position is responsible for the daily operations and maintenance of the various computer services and platforms supporting PPD’s 911 center’s daily operations.
- Remote work is limited to two days per week and may not exceed in-office days in any week.
- Work hours may not exceed 37.5 per week, except during a 911 system emergency; with prior approval from the 911 IT Director.
- The resource must document all work activities in detail on the weekly timecard, including each meeting attended with its corresponding date, time, and duration.
Work activities:
- Stay abreast of the latest developments in 911 technology; participate in regional and state meetings and provide input to the City’s 911 technology roadmap
- Confer with PPD stakeholders to determine computing and information management needs and requirements and in collaboration with executive management, set priorities and direction for 911 technology projects
- Working with system vendors, develop plans and proposals to analyze and upgrade the existing systems; determine computing policies and procedures; direct installation and validation of new or revised software and hardware; confer with designated technical specialists to ensure provision of support to the department;
- Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and ensure SLA compliance; approve deliverables and invoicing
- Direct the maintenance of and enhancements to 911 systems by managing vendors and providing oversight to all testing and deployment activities
- Work with department management to identify and define problems, issues and opportunities to improve efficiency and effectiveness through IT initiatives; work with internal IT resources, stakeholders and vendors to ensure new initiatives are planned, launched and executed correctly.
- Forecast 911 infrastructure and equipment-related costs and IT personnel needs for ongoing operational support as well as technology projects and programs related to all 911 operations
- Help ensure delivery of computer services to the 911 area within allocated cost and schedule and within budget.
- Complete ad hoc 911-related tasks and projects as assigned by the 911 or PPD IT Directors.
- Assist with Software and Hardware deployment of 911 Related computer equipment at the direction of the PPD IT and 911 Directors
- Assist with problem resolution of 911 Related hardware and software when requested
- Participate in testing of 911-related hardware and software when necessary.
- Is responsible for being on call and participating in after-hours Major Incident Problem Resolutions related to 911 systems
Skills/experience of the assigned staff:
Minimum 8+ years of increasingly responsible experience, with at least five years of managing increasingly complex systems in a technical environment. Able to work effectively and efficiently toward satisfaction. Understanding of Computer Aided Dispatching and other 911-related technologies
- Deep knowledge of principles, practices and theories in technology.
- Broad-based knowledge of IT solution lifecycles and environments
- Software development lifecycle
- Networking and Security
- Technology and Application Architecture
- Computerized system validation (CSV) strategies and standards
- Disaster Recovery and Continuity of Operations
- Operating System Management
- Database Technology
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