Network Voice Engineer

Title: Network Engineer (Intermediate) — Contract

Client: State of FL-Department of Management Services (Division of Telecommunications)

Dept : Department of Management Services (Division of Telecommunications)

Duration: 1 Year (with possibility of renewal)

Location: Onsite -4030 Esplanade Way, Tallahassee, FL (fully onsite, no remote)
Shift: Monday–Friday, 8:00 a.m. – 5:00 p.m. ET, 40 hours/week

Interview Type: Either In-Person or Web Cam

Pay rate: $58

Resume must be reflective of proposed Candidate’s experience, qualifications, and references (3).

• Organization name.
• Contact name, number, and email address.
• Project name and description.
• Project dates; and
• Brief description of the project.

Work Authorization: Must be eligible to work in the U.S.; E-Verify required. All work must be performed within the United States.

Summary:

We are seeking an intermediate-level Network Engineer to support a state enterprise telecommunications system providing voice and data services. The engineer will work within the client''s engineering team, monitoring network performance, managing alerts and tickets, and implementing configurations to keep the network running optimally. This is a hands-on operations and engineering role requiring strong troubleshooting skills and the ability to stay composed during high-pressure events.

Job Description:

·         Monitor state network performance using SIEM and network monitoring tools

·         Manage alerts and tickets generated through monitoring tools and the NOC ticketing system

·         Implement configurations and adjustments to ensure optimal network and system functionality

·         Identify and report network/system issues to maximize performance

·         Provide timely status updates and reports to stakeholders

·         Collaborate with other teams to troubleshoot and resolve voice and data network issues

·         Ensure the security of deployed applications

·         Produce technical documentation in standard project-team format

·         Support voice and data networking business initiatives

Required Qualifications

·         Bachelor''s degree in Computer Science, Information Systems, or a related field — or equivalent work experience

·         3–5 years of experience in telephony infrastructure, Voice over IP (VoIP) implementation, Session Initiation Protocol (SIP) trunking, and call center technologies

·         Advanced, professional-level experience working on network/system projects of medium-to-high complexity, including planning, configuration, and optimization

·         Ability to work as a project team member, occasionally as a team lead, and to coach junior staff when needed

·         Must pass a State of Florida criminal background screening (6-year lookback)

Skills & Attributes

·         Excellent verbal and written communication; able to explain technical matters in plain terms to non-technical audiences

·         Ability to facilitate meetings and deliver clear presentations

·         Strong technical writing — reports, plans, and briefings

·         Problem-solving strengths: attention to detail, logical thinking, creativity, persistence, adaptability, and collaboration

·         Strong organizational skills