We are looking for a minimum of 18+ years of MS Dynamics Solution Architect with strong Sales, Marketing, and Customer Relationship experience.
Position Overview
We are seeking an experienced Dynamics 365 CRM Solution Architect with deep functional expertise in Sales, Marketing, and Customer Service modules. The ideal candidate will lead business transformation initiatives, define end-to-end CRM solution architecture, and provide strategic guidance for enterprise-scale Dynamics 365 implementations.
The architect will work closely with business stakeholders, delivery teams, and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities.
Key Responsibilities
Solution Architecture & Consulting
• Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
• Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
• Translate business requirements into scalable functional and solution designs.
• Create solution blueprints, architecture diagrams, and implementation roadmaps.
• Provide architectural governance throughout the project lifecycle.
Dynamics 365 Sales
• Design and implement:
o Lead Management
o Opportunity Management
o Account & Contact Management
o Sales Forecasting
o Sales Pipeline Management
o Territory Management
o Quote-to-Order Processes
o Sales Insights and AI-Driven Selling
Dynamics 365 Marketing (Customer Insights – Journeys)
• Design customer engagement strategies utilizing:
o Customer Segmentation
o Customer Journeys
o Email Marketing
o Campaign Management
o Event Management
o Lead Nurturing
o Marketing Automation
o Customer Insights and Analytics
Regards,
Raj Dakshinapu | Recruiter, Dotcom Team LLC
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