Job#: 3028376 Job Description: We are seeking a Senior Business Systems Analyst to support a suite of mission-critical enterprise applications used by a large, distributed organization. This role is highly hands-on and focuses on production support, incident resolution, and system reliability within a complex, data-driven environment. The ideal candidate enjoys problem-solving, collaborating across technical teams, and working in an operational support model.
Required Qualifications
- Experience supporting production systems in a Level 1 / Level 2 support capacity
- Strong incident management and problem-resolution skills
- Solid SQL/querying experience across enterprise databases
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication skills with both technical and non-technical stakeholders
- This position includes participation in rotational shift coverage and on-call support, including occasional evenings or weekends.
In this role, you'll serve as a key point of contact for application support and operational stability. You'll investigate issues, analyze root causes, and work closely with engineering and business partners to keep systems running smoothly.
You will:
- Troubleshoot and resolve application and infrastructure incidents in a high-availability environment
- Analyze complex data and system behaviors to identify patterns, risks, and improvement opportunities
- Collaborate with cross-functional technical teams to address production issues and implement solutions
- Contribute to system monitoring, health checks, and testing efforts
- Create and maintain clear technical and process documentation
- Help improve operational processes to increase efficiency and reduce recurring issues
- Develop a strong understanding of interconnected systems and business workflows
Technical Environment
The environment includes a mix of cloud and enterprise technologies. Experience does not need to be exact, but familiarity with similar tools is important.
Examples include:
- Cloud services and distributed architectures (AWS preferred)
- Relational and analytical databases
- Messaging, orchestration, and monitoring tools
- Containerized and server-based application platforms
- Agile delivery and collaboration tools
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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