Role: ServiceNow CMDB Technical Architect
Location: Remote
Job Description
* Accountable for end-to-end CMDB Enterprise Architecture, design, and implementation on the ServiceNow platform.
* Lead CMDB design and configuration, including CI class modeling & extensions, IRE rules, CI lifecycle management, and data governance
* Architect and govern CMDB data ingestion and integrations from multiple sources (e.g., ServiceNow Discovery, SCCM, Intune, JAMF, Tanium, CrowdStrike, Cloud platforms, third-party discovery tools).
* Define and enforce CMDB data standards, including- CI naming conventions
* Mandatory attributes
* Relationship modeling
* Data ownership and stewardship etc.
* Own the CMDB technical roadmap, ensuring scalability, performance, and alignment with ITIL and enterprise architecture standards.
* Ensure strong alignment of CMDB with:- ITSM (Incident, Change, Problem, Request)
* ITOM (Discovery)
* ITAM/SAM use cases
Qualifications
* 10+ years of ServiceNow experience with strong focus on CMDB / ITOM Architect roles.
* Strong understanding of & Hands-on experience with- ServiceNow CMDB/CSDM
* ServiceNow Discovery & Service Mapping
* Identification and Reconciliation Engine (IRE)
* ITOM, ITSM, ITAM/SAM integrations
* Experience defining and managing CMDB Health KPIs and dashboards.
* ServiceNow Certifications (Mandatory):- Certified System Administrator (CSA)
* CIS – Discovery or CIS – Service Mapping
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