Description
We are looking for a Infrastructure Support Engineer to provide comprehensive technical support within a dynamic banking environment in Stamford, Connecticut. This role is crucial in ensuring a stable and secure computing infrastructure for bank staff, including end-user devices and collaboration platforms. The ideal candidate will execute operational tasks, resolve technical issues, and contribute to maintaining compliance with regulatory standards.
Responsibilities:
Deliver Tier 1 and Tier 2 technical support for Windows-based desktops, laptops, peripherals, and mobile devices in office, branch, and remote settings.
Diagnose and resolve technical issues related to hardware, software, and connectivity promptly and professionally.
Administer Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, while supporting productivity tools.
Assist users with printing, scanning, secure remote access, and connectivity to internal systems.
Manage user onboarding, offboarding, and access changes in compliance with role-based access protocols and least-privilege principles.
Handle password resets, account unlocks, and multi-factor authentication troubleshooting.
Configure, deploy, and maintain Windows devices, ensuring compliance with organizational standards.
Provide support for collaboration tools such as Microsoft Teams and OneDrive, addressing access, synchronization, and configuration issues.
Document resolutions and recurring issues in the ticketing system, contributing to the knowledge base and internal documentation.
Ensure adherence to security policies, promptly escalating any suspected incidents or violations.
Requirements
Associate's or Bachelor's degree in Information Technology or a related field, or equivalent relevant experience.
Minimum of 5 years of experience in technical or IT support, preferably in enterprise or regulated environments.
Proficiency in supporting Windows desktop and laptop systems.
Hands-on experience with Active Directory for managing user and group accounts.
Strong troubleshooting skills for Microsoft Office applications and Outlook.
Knowledge of IT ticketing systems and asset tracking tools.
Familiarity with endpoint security and compliance standards.
Ability to support remote users and resolve network connectivity issues.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00720-0013383045
- Posted 19 days ago
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