Helpdesk Analyst

Position Overview

We are seeking a Help Desk Technician to provide technical support for end users across the organization. This role will be responsible for troubleshooting and resolving a wide range of hardware, software, network, and systems-related issues while delivering exceptional customer service. The ideal candidate is a hands-on problem solver who can effectively support users in a fast-paced IT environment.

Key Responsibilities

• Provide first-level technical support for end users via phone, email, remote tools, and in-person assistance.
• Troubleshoot and resolve Active Directory (AD) account issues, including password resets, account unlocks, and user access requests.
• Diagnose and resolve desktop, laptop, printer, and peripheral hardware problems.
• Support and troubleshoot software installations, updates, and application-related issues.
• Respond to network connectivity concerns and assist with identifying and escalating switch, router, or infrastructure outages.
• Configure, deploy, and support mobile devices, including smartphones and tablets.
• Install, image, and maintain computer systems and related IT equipment.
• Create, update, and track support tickets within the ticketing system to ensure timely resolution and accurate documentation.
• Escalate complex technical issues to senior IT staff or specialized support teams as needed.
• Assist with user onboarding and offboarding activities, including account setup, access provisioning, and equipment deployment.
• Maintain inventory records for hardware, software, and IT assets.
• Provide technical guidance and training to end users on standard IT tools and best practices.
• Support general IT operations and perform additional technical support duties as assigned.

Required Qualifications

• Experience supporting Windows-based desktop and laptop environments.
• Working knowledge of Active Directory administration and user account management.
• Experience troubleshooting hardware, software, printers, and peripheral devices.
• Understanding of basic networking concepts, including TCP/IP, connectivity troubleshooting, and network devices.
• Experience supporting mobile devices and mobile operating systems.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize multiple support requests and work effectively in a team environment.

Additional Skills & Qualifications

• Experience supporting Apple macOS environments is highly preferred.
• Exposure to AS/400 systems is a plus, but not required.
• Familiarity with Microsoft 365 applications and services.
• Experience with ticketing systems and remote support tools.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Preferred Attributes

• Customer-focused mindset with a commitment to delivering excellent technical support.
• Strong troubleshooting and analytical skills.
• Ability to learn new technologies quickly and adapt to changing business needs.
• Dependable, organized, and capable of working independently and collaboratively.

Job Type & Location
This is a Contract position based out of Beloit, WI.
Pay and Benefits
The pay range for this position is $19.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Beloit,WI.
Application Deadline
This position is anticipated to close on Aug 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.