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NonStop Support Representative

Mississauga, ONTARIO, CA • Posted 11 days ago • Updated 10 hours ago

Full Time

On-site

USD $80,000.00 - 90,000.00 per year

Fitment

Dice Job Match Score™

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Job Details

Skills

Technical Support
Banking
Telecommunications
Financial Services
Customer Facing
Communication
Organized
Attention To Detail
Conflict Resolution
Problem Solving
Programming Languages
Management
Customer Support
Process Improvement
Documentation
Collaboration
Insurance
Training
Artificial Intelligence
Recruiting

Summary

We're hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.

We're hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.

Required Skills & Experience

Experience in customer support or a client-facing technical role
Strong written and verbal communication skills
Highly organized with excellent follow-up and attention to detail
Ability to troubleshoot issues and collaborate with internal technical teams
Comfortable working independently in a fast-paced environment
Proactive, customer-first mindset with strong problem-solving skills

Desired Skills & Experience

Experience supporting enterprise or security-focused software
Exposure to specialized platforms or legacy/mission-critical systems
Interest in learning new programming languages and frameworks
Experience working with customers in regulated industries

What You Will Be Doing

Providing professional and responsive customer support via email and phone
Tracking and managing customer issues to ensure timely resolution
Partnering with internal teams to troubleshoot and resolve technical issues
Participating in structured training to build deep product knowledge
Documenting customer interactions and solutions
Identifying opportunities to improve support processes

Tech Breakdown

70% Specialized Security Platforms
30% Internal Support Tools & Documentation

Daily Responsibilities

70% Hands-On Customer Support
10% Process Improvement & Documentation
20% Cross-Team Collaboration

The Offer

80-90K Base Salary
Full benefits package

You will receive the following benefits:

Medical, Dental, and Vision Insurance
Vacation Time
Hybrid work model (3 days onsite, 2 remote)
Comprehensive training and long-term growth opportunities

Current Vacancy: Yes
Use of AI in Hiring: No

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 877671
Posted 11 days ago

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