NonStop Support Representative

Mississauga, ONTARIO, CA • Posted 30+ days ago • Updated 8 hours ago
Full Time
On-site
USD $80,000.00 - 90,000.00 per year
Fitment

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Job Details

Skills

  • Technical Support
  • Banking
  • Telecommunications
  • Financial Services
  • Customer Facing
  • Communication
  • Organized
  • Attention To Detail
  • Problem Solving
  • Conflict Resolution
  • Programming Languages
  • Management
  • Customer Support
  • Process Improvement
  • Documentation
  • Collaboration
  • Insurance
  • Training
  • Artificial Intelligence
  • Recruiting

Summary

We're hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.

We're hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.

Required Skills & Experience
  • Experience in customer support or a client-facing technical role
  • Strong written and verbal communication skills
  • Highly organized with excellent follow-up and attention to detail
  • Ability to troubleshoot issues and collaborate with internal technical teams
  • Comfortable working independently in a fast-paced environment
  • Proactive, customer-first mindset with strong problem-solving skills
Desired Skills & Experience
  • Experience supporting enterprise or security-focused software
  • Exposure to specialized platforms or legacy/mission-critical systems
  • Interest in learning new programming languages and frameworks
  • Experience working with customers in regulated industries
What You Will Be Doing
  • Providing professional and responsive customer support via email and phone
  • Tracking and managing customer issues to ensure timely resolution
  • Partnering with internal teams to troubleshoot and resolve technical issues
  • Participating in structured training to build deep product knowledge
  • Documenting customer interactions and solutions
  • Identifying opportunities to improve support processes
Tech Breakdown
  • 70% Specialized Security Platforms
  • 30% Internal Support Tools & Documentation
Daily Responsibilities
  • 70% Hands-On Customer Support
  • 10% Process Improvement & Documentation
  • 20% Cross-Team Collaboration
The Offer
  • 80-90K Base Salary
  • Full benefits package
You will receive the following benefits:
  • Medical, Dental, and Vision Insurance
  • Vacation Time
  • Hybrid work model (3 days onsite, 2 remote)
  • Comprehensive training and long-term growth opportunities

Current Vacancy: Yes
Use of AI in Hiring: No
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 877671
  • Posted 30+ days ago
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