Product Specialist

Description

*** NetDocs is a nice to have, but they need to have Document Management Systems Experience Act as a trusted, knowledgeable resource for NetDocuments and related document management applications, providing day-to-day functional support, guidance, and issue resolution to stakeholders. Support document governance and access management processes in line with client requirements, firm policies, and regulatory obligations. Where applicable, run ad hoc reports for NetDocuments and related document applications to support governance, compliance, and operational oversight. Create and manage NetDocuments security groups and other access controls to restrict and govern access to document content appropriately. Work with stakeholders to respond to operational requirements, triage issues, support routine service requests and changes, and capture enhancement needs where appropriate. Monitor service performance, user feedback, and operational trends to support service stability, identify issues, and implement practical improvements. Communicate operational issues, service improvements, enhancements, and defects to vendors, and work collaboratively to support prioritisation and resolution. Manage the day-to-day administration, maintenance, support, and routine change activity for NetDocuments and related applications. Collaborate with product team members and vendors to prioritise BAU and operational work, ensuring day-to-day support needs are addressed effectively. Build, maintain, and prioritise a backlog that reflects BAU support needs, defects, and work items raised through ServiceNow. Carry out hands-on application administration and configuration activities for NetDocuments and associated platforms as part of day-to-day operational support. Promote and apply IT and engineering best practices across the Document Products environment, including administration processes, vendor-hosted services, and operational support models. Maintain a strong working knowledge of supported platforms and operational processes to provide effective administration, user support, and change control. Follow appropriate operational governance and change control processes to support the safe and effective running of document platforms. Provide operational support across Document Products workstreams where required, alongside core BAU responsibilities. Apply strong critical thinking and problem-solving skills to identify issues, evaluate options, and recommend practical, business-aligned solutions. Maintain clear and accurate operational documentation, including procedures, support guidance, and records of application changes. Ensure that relevant documentation is reviewed and signed off prior to deployment, particularly for NetDocuments and associated application changes. Undertake additional responsibilities as reasonably assigned Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location, or services.

Skills

Product management, Requirement gathering, Excel, document management

Top Skills Details

Product management,Requirement gathering,Excel,document management

Additional Skills & Qualifications

Five (5)+ years' experience in information technology, platform support, or a related field required. Experience in a law firm or similarly complex professional services environment preferred. Experience administering, configuring, and supporting document platforms, including NetDocuments and secure file transfer solutions. Experience supporting the day-to-day operation of business-critical platforms, including incidents, routine changes, user support, and service administration. Experience with PowerShell and SQL scripting desireable.

Experience Level

Intermediate Level

Job Type & Location
This is a Contract position based out of Louisville, KY.
Pay and Benefits
The pay range for this position is $50.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Louisville,KY.
Application Deadline
This position is anticipated to close on Jul 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.