UCC Engineer w/ NICE CXOne

Job Title: NICE CXone SME / Technical Lead / ArchitectLocation: RemoteEmployment: W2 or C2C Job Summary:We are seeking a NICE CXone SME / Technical Architect with strong hands-on experience in ACD, IVR, WFM, and QA. The role is responsible for designing, configuring, and optimizing the NICE CXone platform, supporting contact center operations, and leading technical implementations and integrations. Key Responsibilities: Configure and manage NICE CXone ACD, IVR, Omni-channel routing (voice, chat,

We are seeking a highly skilled NICE CXone Technical Lead to design implement and lead contact center solutions on the NICE CXone platform with 811 years of experince The role involves endtoend ownership of CXone implementations integrations and optimizations while guiding technical teams and collaborating with business stakeholders to deliver scalable secure and highperformance contact center solutions Key Responsibilities Lead the design development and deployment of NICE CXone solutions acros

Key Responsibilities Lead the design development and deployment of NICE CXone solutions across voice and digital channels Act as the primary technical authority for NICE CXone architecture and best practices Provide technical guidance mentoring and codedesign reviews for CXone developers and engineers Ensure solution scalability reliability and performance Design and configure IVR Studio script ACD call flows Skills Routing strategies Configure call recording reporting and realtime dashboa

Job Description:We are seeking a highly skilled NICE CXone Technical Lead to design implement and lead contact center solutions on the NICE CXone platform with 811 years of experince The role involves endtoend ownership of CXone implementations integrations and optimizations while guiding technical teams and collaborating with business stakeholders to deliver scalable secure and highperformance contact center solutionsKey ResponsibilitiesLead the design development and deployment of NICE CXone s