Nice CXOne Tech Lead

We are seeking a highly skilled NICE CXone Technical Lead to design implement and lead contact center solutions on the NICE CXone platform with 811 years of experince The role involves endtoend ownership of CXone implementations integrations and optimizations while guiding technical teams and collaborating with business stakeholders to deliver scalable secure and highperformance contact center solutions

Key Responsibilities
         Lead the design development and deployment of NICE CXone solutions across voice and digital channels
         Act as the primary technical authority for NICE CXone architecture and best practices
         Provide technical guidance mentoring and codedesign reviews for CXone developers and engineers
         Ensure solution scalability reliability and performance
         Design and configure IVR Studio script ACD call flows Skills Routing strategies
         Configure call recording reporting and realtime dashboards
         Integration with CRM Rest API Middleware SatMetrix
         Implement screen pops data dips and agent assist solutions
         Design secure CXone architectures aligned with enterprise standards
         Ensure compliance with data security privacy and regulatory requirements
         Support high availability and disaster recovery strategies
         Work closely with business product owners and operations teams to understand requirements
         Translate business needs into technical solutions
         Oversee deployments upgrades and platform enhancements
         Optimize call flows and IVR performance based on analytics and customer behavior

Required Skills
         Proven experience leading technical teams or acting as a technical owner
         Strong problemsolving and analytical skills
         Strong handson experience with NICE CXone Studio ACD IVR Omnichannel
         Experience with IVA NLU speech recognition and bot integrations
         Proficiency in REST APIs JSON and system integrations
         Experience with CRM integrations Salesforce preferred
         Knowledge of SIP telephony concepts call routing and contact center KPIs
         Experience with reporting analytics and performance tuning
         Working expertise in Satmetrix integration

Preferred Skills
NICE CXone certifications
Experience in global or multiregion contact center deployments
Experience in cloud contact center migration projects

Skills
Mandatory Skills : NICE CXone