Title: Senior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote
Location: Chicago, IL (Remote)
Duration: 5 Months
Schedule: Part-Time. About 20 hours per week will extend up to 30 Hours depends business needs.
Looking for a candidate with Customer Experience.
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
Job Summary
We are seeking an experienced Senior Manager, Omnichannel Marketing & Customer Experience to lead strategic marketing initiatives that enhance customer engagement and support business growth. This role will collaborate with cross-functional teams to develop and execute integrated marketing programs, drive customer experience initiatives, and deliver impactful communications to leadership stakeholders.
Key Responsibilities
- Lead and execute omnichannel marketing strategies and customer experience initiatives.
- Partner with cross-functional teams including marketing, communications, operations, technology, and external partners.
- Drive marketing programs from planning through execution while ensuring alignment with business objectives.
- Monitor campaign performance, analyze key metrics, and provide actionable recommendations.
- Develop executive presentations, strategic updates, and stakeholder communications.
- Manage multiple projects, timelines, and priorities in a fast-paced environment.
- Support customer experience programs and process improvement initiatives.
Required Qualifications
- 10+ years of experience in marketing, customer experience, brand management, or commercial operations.
- Strong background in omnichannel marketing strategy and campaign execution.
- Experience leading cross-functional initiatives and influencing stakeholders at all organizational levels.
- Excellent project management and organizational skills.
- Strong analytical, problem-solving, and decision-making capabilities.
- Exceptional verbal and written communication skills.
- Bachelor's degree in Marketing, Communications, Business, or a related field.
Preferred Qualifications
- Experience working in large, matrixed organizations.
- Knowledge of customer experience (CX) frameworks and marketing technologies.
- Experience with project management platforms and marketing workflow tools.
- Track record of driving successful marketing programs and business outcomes.
If you are a strategic marketing professional passionate about creating impactful customer experiences and driving business growth, we encourage you to apply.
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