We're hiring a Senior IT Services Engineer for a full-time opportunity based in Boston, MA. This role sits within a fast-paced, enterprise-level environment supporting a dynamic organization across multiple business functions. You'll work with a modern technology stack including Microsoft 365, Intune, Jamf, Windows 11, and Apple/iOS systems, playing a key role in delivering high-quality IT support and infrastructure reliability.
This is an opportunity to step into a highly visible, impact-driven role where you'll serve as a senior escalation point for desktop support and help shape the end-user experience across the organization. The team is looking for someone who thrives in a hands-on environment, enjoys solving complex technical issues, and wants to grow into a more strategic IT presence. You'll gain exposure to a wide range of technologies, collaborate across teams, and have the chance to influence processes while continuing to develop your technical and leadership skills.
Required Skills & Experience
Microsoft Intune
Microsoft 365 Suite (Outlook, Teams, SharePoint, OneDrive)
Windows 10/11 support
Apple OS/iOS support and configuration
Jamf
Jira or similar ticketing systems
Experience with Adobe, Foxit, Zoom, Slack
Strong understanding of helpdesk operations and escalation workflows
Excellent communication and organizational skills
Desired Skills & Experience
3+ years of desktop support or IT helpdesk experience
Experience in mid-to-large enterprise environments
Technical certifications (Microsoft, Apple, CompTIA)
Strong problem-solving and root cause analysis experience
Ability to manage multiple priorities in a fast-paced setting
What You Will Be Doing
Tech Breakdown
40% Microsoft 365 / Intune / Jamf
30% Windows & Mac OS Support
20% Application & Device Support (Zoom, Slack, Adobe, etc.)
10% Ticketing & Documentation (Jira)
Daily Responsibilities
70% Hands On
10% Management Duties
20% Team Collaboration
The Offer
Bonus eligible
You will receive the following benefits:
Medical Insurance
Dental Benefits
Vision Benefits
Paid Time Off (PTO)
401(k) (with match, if applicable)
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
We're hiring a Senior IT Services Engineer for a full-time opportunity based in Boston, MA. This role sits within a fast-paced, enterprise-level environment supporting a dynamic organization across multiple business functions. You'll work with a modern technology stack including Microsoft 365, Intune, Jamf, Windows 11, and Apple/iOS systems, playing a key role in delivering high-quality IT support and infrastructure reliability.
This is an opportunity to step into a highly visible, impact-driven role where you'll serve as a senior escalation point for desktop support and help shape the end-user experience across the organization. The team is looking for someone who thrives in a hands-on environment, enjoys solving complex technical issues, and wants to grow into a more strategic IT presence. You'll gain exposure to a wide range of technologies, collaborate across teams, and have the chance to influence processes while continuing to develop your technical and leadership skills.
Required Skills & Experience
Microsoft Intune
Microsoft 365 Suite (Outlook, Teams, SharePoint, OneDrive)
Windows 10/11 support
Apple OS/iOS support and configuration
Jamf
Jira or similar ticketing systems
Experience with Adobe, Foxit, Zoom, Slack
Strong understanding of helpdesk operations and escalation workflows
Excellent communication and organizational skills
Desired Skills & Experience
3+ years of desktop support or IT helpdesk experience
Experience in mid-to-large enterprise environments
Technical certifications (Microsoft, Apple, CompTIA)
Strong problem-solving and root cause analysis experience
Ability to manage multiple priorities in a fast-paced setting
What You Will Be Doing
Tech Breakdown
40% Microsoft 365 / Intune / Jamf
30% Windows & Mac OS Support
20% Application & Device Support (Zoom, Slack, Adobe, etc.)
10% Ticketing & Documentation (Jira)
Daily Responsibilities
70% Hands On
10% Management Duties
20% Team Collaboration
The Offer
Bonus eligible
You will receive the following benefits:
Medical Insurance
Dental Benefits
Vision Benefits
Paid Time Off (PTO)
401(k) (with match, if applicable)
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10105282
- Position Id: 873475
- Posted 6 hours ago
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