This is a long-term contract ServiceNow Developer/Administrator opportunity located in Columbus, Ohio (onsite 5 days/week) supporting a large-scale public sector digital transformation initiative. This role is heavily focused on the ServiceNow platform, including administration, scripting, upgrades, and platform optimization across ITSM environments.
This is a high-impact role where you'll essentially own the "run" side of the ServiceNow platform while still contributing to ongoing development efforts. The biggest draw here is the level of ownership-you'll be leading upgrades, ensuring platform stability at a 99.9% uptime level, and playing a critical role in maintaining and evolving a system that directly supports large-scale government operations. If you're someone who enjoys being the go-to expert, working on complex upgrades, and having visibility across both infrastructure and development, this is a strong opportunity to grow within a mission-driven environment.
Required Skills & Experience
4+ years of hands-on experience with ServiceNow administration and development
Strong experience with JavaScript, Glide API, and web technologies (HTML/CSS)
Experience developing Business Rules, Client Scripts, UI Policies, and UI Actions
Proven experience leading ServiceNow platform upgrades and patching cycles
Experience managing user access, roles, and group permissions
Hands-on experience with CMDB management and Service Catalog administration
Ability to troubleshoot platform performance and resolve incidents
Ability to work onsite 5 days/week in Columbus, OH
ServiceNow Certified System Administrator (CSA) required
Desired Skills & Experience
Experience with IntegrationHub and Flow Designer
Familiarity with FedRAMP or government cloud security standards
Experience working within ITIL v4 frameworks
ServiceNow Certified Application Developer (CAD) or upgrade-related certifications
Experience supporting public sector or government environments
What You Will Be Doing
Tech Breakdown
60% ServiceNow Administration (Platform Maintenance, CMDB, Access Controls)
30% ServiceNow Development (Scripting, Workflows, Configuration)
10% Reporting & Performance Analytics
Daily Responsibilities
55% Hands On (Development, Troubleshooting, Platform Support)
15% Management Duties (Upgrades, Documentation, Compliance Oversight)
30% Team Collaboration (Working with Stakeholders, Service Desk, and Dev Teams)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10105282
- Position Id: 870003
- Posted 13 hours ago
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