This is a full-time / contract-to-hire ServiceNow Engagement Lead opportunity located in Columbus, Ohio (onsite 5 days/week) supporting a large-scale public sector digital transformation. This role is focused on leading enterprise ServiceNow implementations across multiple modules including ITSM, ITOM, and HRSD, while operating within a highly regulated, FedRAMP-compliant environment.
This is a highly visible leadership role where you'll be the bridge between executive stakeholders and technical delivery teams. The biggest draw here is ownership at scale-you'll be leading multiple workstreams end-to-end, driving strategy, and ensuring successful delivery across complex implementations. They're looking for someone who can not only manage delivery but also step in, solve problems, and guide teams through challenges in real time. If you enjoy being client-facing, leading high-impact initiatives, and working in environments where your decisions directly influence business outcomes, this is a strong opportunity to step into a true leadership position within ServiceNow consulting.
Required Skills & Experience
8+ years of experience in IT consulting or professional services
5+ years of experience leading ServiceNow implementations
Strong experience across ServiceNow modules (ITSM, ITOM, HRSD, CSM, or similar)
Proven experience managing multiple workstreams, budgets, and timelines
Strong stakeholder management and client-facing communication skills
Experience leading Agile/Scrum delivery methodologies (NowCreate or similar)
Ability to manage risks, issues, and governance (RIDAC tracking)
Bachelor's degree in Computer Science, IT, Business, or related field
Ability to work onsite 5 days/week in Columbus, OH
Desired Skills & Experience
Experience working within public sector or government environments
Familiarity with FedRAMP or highly regulated cloud environments
ServiceNow certifications (CSA, CIS in relevant modules)
PMP, PRINCE2, or Certified Scrum Master (CSM) certifications
ITIL v4 certification or strong understanding of ITIL frameworks
Experience leading UAT and Organizational Change Management (OCM) initiatives
What You Will Be Doing
Tech Breakdown
40% ServiceNow Platform Strategy & Delivery (ITSM, ITOM, HRSD)
30% Stakeholder Management & Governance
20% Agile Delivery Oversight (Sprint Planning, Backlogs, RIDAC)
10% Compliance & Risk Management (FedRAMP, Regulatory Alignment)
Daily Responsibilities
30% Hands On (Problem Solving, Delivery Oversight, Escalation Handling)
40% Management Duties (Program Leadership, Stakeholder Communication, Governance)
30% Team Collaboration (Working with Developers, BAs, Architects, and Business Leaders)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10105282
- Position Id: 870020
- Posted 11 hours ago
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