Join a large-scale public sector project as a ServiceNow Engagement Lead in a full-time contract-to-hire role based onsite in Columbus, Ohio. This senior-level position serves as the primary bridge between technical delivery teams and senior stakeholders, overseeing the delivery of complex enterprise ServiceNow solutions within a highly regulated FedRAMP environment. You'll manage multi-workstream digital transformations across modules like ITSM, ITOM, and HRSD from inception through value realization, ensuring platform implementations align with organizational goals. ship or required.
This is a high-impact opportunity to lead enterprise-scale ServiceNow engagements for a major public sector organization. Unlike typical implementation roles, this position puts you at the center of strategic delivery - owning scope, schedule, budget, and governance across parallel workstreams while interfacing directly with project leadership and steering committees. You'll apply structured methodologies like NowCreate and Agile/Scrum to drive outcomes, managing sprint planning, backlogs, and RIDAC logs in a disciplined, compliance-driven environment. The role offers meaningful cross-functional orchestration, coordinating between Business Analysts, Developers, and Architects to translate complex business requirements into scalable solutions. You'll also lead UAT and Organizational Change Management activities, directly influencing adoption rates and client satisfaction. For a senior ServiceNow professional looking to make a visible impact on a high-stakes public sector transformation, this role delivers both the scope and the visibility to match.
Required Skills & Experience - 8+ years of progressive experience in professional services or IT consulting
- 5+ years specifically leading ServiceNow implementations
- Extensive knowledge of the ServiceNow platform across multiple product lines including ITSM, ITOM, CSM, or SPM
- Experience managing scope, schedule, budget, and governance for complex enterprise engagements
- Proficiency with Agile/Scrum methodologies including sprint planning, backlog management, and RIDAC tracking
- Strong stakeholder management skills including executive-level communication and steering committee facilitation
- Experience overseeing UAT and Organizational Change Management activities
- Bachelor's degree in Computer Science, Information Technology, Business, or related field
- ship or required
Desired Skills & Experience - Experience working with state or local government entities within a FedRAMP or similarly secured cloud environment
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in one or more modules
- Project Management Professional (PMP) or PRINCE2
- Certified Scrum Master (CSM)
- ITIL v4 Foundations or higher
What You Will Be Doing Tech Breakdown
- 35% Strategic Delivery and Governance - scope, schedule, budget, and workstream management
- 25% Stakeholder Management - workshops, steering committee meetings, status reporting
- 25% Cross-Functional Orchestration - coordinating BAs, Developers, and Architects
- 15% Compliance, QA, and OCM - FedRAMP adherence, UAT oversight, change management
Daily Responsibilities
- 55% Engagement Leadership - end-to-end delivery management, roadblock resolution, and client relationship management
- 30% Stakeholder and Team Coordination - facilitation, sprint planning, and cross-functional alignment
- 15% Compliance and Documentation - FedRAMP governance, RIDAC log maintenance, and quality assurance
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