Job Title: Engagement Manager
Location: Dallas, TX
Duration: 12+ Months
Experience Required: 7+ Years
Role Overview
We are seeking an experienced Engagement Manager to lead customer engagements and ensure successful delivery of projects within telecom or technology environments. This role serves as the primary point of contact for clients, managing relationships, delivery expectations, and overall engagement success.
The ideal candidate will have strong stakeholder management skills, experience handling large scale engagements, and the ability to drive customer satisfaction while aligning internal teams with client needs.
Key Responsibilities
Serve as the primary point of contact for customer engagements on behalf of the organization.
Manage end to end project delivery ensuring timelines, quality standards, and customer expectations are met.
Build and maintain strong client relationships to drive satisfaction, retention, and long term partnerships.
Collaborate with internal teams to align delivery, solutions, and support with customer requirements.
Manage multiple projects simultaneously while maintaining high quality standards.
Identify process improvement opportunities and recommend enhancements to delivery models.
Identify opportunities for upsell and expansion of services within existing client accounts.
Ensure effective communication between stakeholders, project teams, and leadership.
Monitor project progress and proactively address risks and issues.
Required Skills and Qualifications
Education
Bachelor’s degree in Business Administration, Information Technology, or a related field is preferred.
Experience
7+ years of experience in customer engagement, client management, or project management roles.
Proven experience managing large scale engagements in telecom or technology environments.
Experience handling multiple concurrent projects in fast paced environments.
Technical Skills
Familiarity with project management methodologies and tools.
Experience working with CRM platforms and customer success tools.
Understanding of telecom industry processes, workflows, and solutions.
Knowledge of delivery management and engagement governance practices.
Soft Skills
Strong communication and negotiation skills.
Excellent stakeholder management and relationship building abilities.
Strong problem solving and decision making capabilities.
Ability to work under pressure and manage competing priorities effectively.
Preferred Qualifications
PMP or equivalent project management certification.
Experience driving customer success initiatives and account growth strategies.
Strong business acumen with the ability to identify expansion opportunities.
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