Maddisoft has the following immediate opportunity, let us know if you or someone you know would be interested. Send in your resume ASAP. - U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Send in resume along with LinkedIn profile without which applications will not be considered. Call us NOW! ***Visa sponsorship is not available for this position.
Job Title: Application Support Specialist
Location: Troy, MI (Onsite)
Position Summary
We are seeking an experienced Application Support Specialist to provide onsite technical support for end users, business applications, desktop systems, and audio-visual technologies. The ideal candidate will be responsible for troubleshooting application and hardware issues, supporting organization-specific systems, and ensuring users receive timely and effective technical assistance. This role requires excellent customer service, strong problem-solving skills, and the ability to quickly learn proprietary applications and technologies.
Key Responsibilities
Provide onsite support for business applications, desktop and laptop computers, software, peripherals, and related technologies.
Respond to and resolve technical issues for end users, ensuring minimal disruption to daily operations.
Learn, support, and troubleshoot organization-specific applications and document management systems.
Provide hands-on support for audio-visual equipment, presentation systems, and recording technologies used in meeting rooms and operational environments.
Troubleshoot application, computer, and AV issues during live meetings or operational activities.
Assist users with application functionality, system navigation, and day-to-day "how-to" questions.
Install, configure, maintain, and upgrade desktop hardware, software, and peripheral devices.
Escalate complex application or infrastructure issues to the appropriate technical support teams and track issues through resolution.
Document incidents, service requests, troubleshooting steps, and resolutions within the organization's ticketing system.
Support software deployments, workstation setup, system updates, and technology refresh initiatives.
Maintain excellent customer service while supporting users across multiple departments.
Required Qualifications
Minimum of 2-4 years of experience in application support, desktop support, or technical support.
Experience troubleshooting business applications, desktop operating systems, and end-user software.
Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
Ability to quickly learn and support proprietary business applications.
Experience supporting desktop hardware, printers, and peripheral devices.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written, verbal, and interpersonal communication skills.
Ability to manage multiple support requests in a fast-paced environment while maintaining a high level of customer satisfaction.
Preferred Qualifications
Experience supporting document management systems or enterprise business applications.
Familiarity with hybrid meeting platforms such as Zoom or Microsoft Teams.
Experience supporting audio-visual, presentation, and recording technologies.
Knowledge of Adobe Acrobat, Microsoft Visio, Microsoft Office Suite, and SharePoint.
Familiarity with IT service management (ITSM) tools and ticketing systems.
Basic understanding of Active Directory and network troubleshooting.
Technical Environment
Experience with the following technologies is preferred:
Windows Operating Systems
Microsoft Office Suite
SharePoint
Adobe Acrobat
Microsoft Visio
Zoom or Microsoft Teams
Document Management Systems
Audio/Video conferencing and recording technologies
Desktop imaging and deployment tools
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