Docusign Consultant

Roles and Responsibilities:

·        Own administration, configuration, and support of the DocuSign e-signature platform, including workflow/template management, integrations, and issue resolution.

·        Configure and support integrations with Malbek, Salesforce, and Workday, along with other enterprise systems requiring signature-triggered workflows.

·        Build and maintain custom API integrations using DocuSign SDKs/REST APIs for automated document routing and signature workflows.

·        Design workflow/template routing rules, bulk send configuration, and SSO/authentication integration.

·        Configure audit trail and reporting for compliance requirements.

·        Support environment upgrades, patching, and troubleshooting of production issues.

·        Own day-to-day operational support and enhancements for the DocuSign platform supporting global business functions.

·        Drive application lifecycle management, including roadmap input, risk mitigation, and compliance initiatives for the DocuSign platform.

·        Partner with business stakeholders, architecture teams, and vendors to translate requirements into scalable DocuSign-based solutions.

·        Monitor and report on KPIs, SLA compliance, and incident trends; lead root-cause analysis and continuous improvement efforts.

·        Design and deliver automation initiatives using RPA, Microsoft Power Automate, and Python to reduce manual effort and improve operational efficiency.

·        Lead proactive support strategies to improve issue resolution timelines and reduce operational risk.

·        Contribute technical and functional expertise to enterprise projects, ensuring on-time, in-scope, and quality delivery.

·        Serve as a subject-matter expert and escalation point for production incidents and enhancement requests related to DocuSign.

Qualification:

·        8+ years of progressive IT experience, including enterprise application support and delivery.

·        Hands-on experience administering DocuSign, including workflow/template design, routing rules, and SSO/authentication integration.

·        Experience building custom API integrations using DocuSign SDKs or REST APIs, including integrations with Malbek, Salesforce, Workday etc.

·        Working knowledge of ITIL service management practices (incident, problem, release management).

·        Experience with workflow automation tools (RPA, Microsoft Power Automate, Python) a plus.

·        Strong stakeholder management and cross-functional collaboration skills across global, multi-region teams.

·        Experience contributing to or managing project budgets and vendor relationships.

Core Competencies

·        DocuSign platform administration & workflow design

·        Enterprise API integrations (Malbek, Salesforce, Workday etc.)

·        Technology strategy & application modernization

·        Service operations & SLA governance

·        Risk management & business continuity planning

·        Stakeholder engagement & executive communication

·        Critical thinking & decision-making

·        Documentation & policy development