End-User Services Technician

Salary: $53,142.00 - $70,300.00 Annually
Location : Charleston County, SC
Job Type: FTE - Full-Time
Job Number: 9052
Agency: SCDES
Opening Date: 08/21/2026
Closing Date: 8/30/2026 11:59 PM Eastern
Class Code:: AM65
Position Number:: 18)
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: TEC04
Hiring Range - Min.: $53,142.00
Hiring Range - Max.: $70,300.00
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: If you meet the requirements of the position and would like to be considered, you must submit a state application online. Please ensure that your application includes all current and previous work history and education. A resume and cover letter may be uploaded but will not be used to determine whether an applicant has met the minimum qualifications for the position.The completeness, accuracy, and overall quality of the application (including grammar and spelling) will be evaluated and may influence selection for an interview. A criminal records check will be conducted prior to an offer of employment. Applications will be accepted until 11:59 p.m. on the stated closing date.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities
Careers at SCDES: Where Passion Meets Preservation
Do you love South Carolina and protecting the environment? Come join our team at SCDES, put your passion to work with us! We are dedicated to protecting the state of South Carolina and we would love to have you as a member of our team.
Science | Service | Sustainability
Join Our Team as an Endpoint Technician I! As part of the End User Services team within our Office of Technology, you'll play a critical role in supporting the technology that powers our environmental programs. In this role, you'll work independently with limited supervision while providing Tier II technical support to end users and customers, delivering solutions for computer problems and operating systems to ensure productivity. From installation and maintenance to upgrades, troubleshooting, and securing systems, your work will keep our teams connected and equipped to protect South Carolina's natural resources.
What You'll Do:

• Diagnose, troubleshoot, and resolve moderately complex hardware and software issues reported by customers.
• Deliver proactive and timely solutions to tickets based on severity.
• Install, configure, upgrade, and maintain a variety of customer hardware and software systems to provide secure and reliable technology.
• Assist in identifying and troubleshooting network-related issues to maintain connectivity.
• Act as an escalation point for Tier I Service Desk tickets and resolve issues promptly.
• Research and analyze trends in customer support needs to improve processes.
• Apply and enforce rigorous information security standards across all platforms and processes.
• Advise on hardware and software purchases and pursue ongoing training to stay current with emerging technologies.

Why Join SCDES?

• At SCDES, IT isn't just about technology - it's about enabling science and service for a sustainable future.
• Your expertise will directly support our mission to protect South Carolina's natural resources, strengthen environmental programs, and make a lasting impact on the communities we serve.

Minimum and Additional Requirements

Minimum Requirements:

• High school diploma and experience in office automation systems, data communications, system design, installation, operation, repair, or related IT environments.
• A degree in a related field may be substituted for the required experience on a year-for-year basis.
• Must successfully pass a background check.

Knowledge, Skills & Abilities:

• Moderate knowledge and proficiency in a wide variety of applications, operating systems, protocols, and requirements used in customer organizations.
• Understanding of IT techniques for supporting computer hardware, software, mobile devices, and peripherals in an enterprise environment.
• Strong problem-solving and analytical skills.
• Ability to communicate effectively and build strong working relationships with customers, peers, and management, both verbally and in writing.
• May be required to occasionally lift up to 25 lbs.
• Occasional travel within the region may be required using a state vehicle.

Preferred Qualifications

Preferred Qualifications:

• Comp TIA A+, Network+, Security+, and other certifications (recommended but not required).

Additional Comments

Benefits Package

The South Carolina Department of Environmental Services offers an exceptional benefits package for full time (FTE) employees:
Insurance Coverage

• Health, dental, and vision insurance
• Long-term disability insurance
• Life insurance for employees, spouse, and children.
  • Click for additional information.

Leave Benefits

• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid parental leave

Retirement Options

• State Retirement Plan
• State Optional Retirement Program
• S.C. Deferred Compensation Program available )
  • Enrollment in one of the listed plans is required for all FTE employees. Please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Remote Work:

• Remote Work: The option to work remotely 1 day per week is available after successful completion of 1 year of employment with SCDES, based on job functions and supervisor approval.

SCDES is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The Department will not sponsor H1B visas for this position.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.

• Yes
• No

02

Are you a current or former employee of SCDHEC or SCDES?

• Yes
• No

03

Will you now or in the future require SCDES sponsorship for employment visa status?

• Yes
• No

04

Please select the description that best describes your level of education and experience as it pertains to the minimum requirements for this position.

• I have at least a high school diploma and experience in office automation systems, data communications, system design, installation, operation, repair, or related IT environments.
• I have a bachelor's degree in a related field that can be substituted for the required experience on a year-for-year basis.
• I have a bachelor's OR associate degree in a related field AND experience in office automation systems, data communications, system design, installation, operation, repair, or related IT environments.
• None of the above.

05

This position is 100% on site in Charleston, SC. Are you willing to accept this requirement?

• Yes
• No

06

Are you willing to accept a salary with the range of $52,100 - $70,300?

• Yes
• No

Required Question