Overview
On Site
Full Time
Skills
Operational Efficiency
Collaboration
Regulatory Compliance
IT Security
SAP BASIS
Law
MPI
Computer Hardware
Network
Conflict Resolution
Problem Solving
Communication
Customer Service
Technical Support
Quoting
Job Details
- Make an immediate impact!
- Join a growing team!
About Our Client
The employer is a reputable organization in the business services industry, operating as a medium-sized company. They provide a supportive environment for their employees and leverage technology to enhance operational efficiency.
Job Description
- Provide first-line technical support to end-users, addressing hardware, software, and network issues.
- Analyze and troubleshoot system errors to ensure minimal downtime and optimal performance.
- Install, configure, and maintain software and hardware systems.
- Assist in the implementation of technology upgrades and updates.
- Document technical issues and solutions to improve support processes.
- Collaborate with the technology team to identify and resolve recurring problems.
- Train end-users on new technologies and provide ongoing technical guidance.
- Ensure compliance with company policies and IT security protocols.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
A successful Technology Support Analyst should have:
- A strong understanding of hardware, software, and network troubleshooting.
- Proficiency in IT systems and tools commonly used in the business services industry.
- Excellent problem-solving skills and a proactive approach to technical issues.
- Strong communication skills and the ability to work effectively with end-users.
- A commitment to providing high-quality customer service.
What's on Offer
- Comprehensive 401(k) plan and full benefits package.
- Opportunity to work in a collaborative and supportive environment.
- Permanent position with potential for career growth in the business services industry.
If you are passionate about technology support and are ready to contribute to a growing team in New York, we encourage you to apply
Contact
Kyle Dennisor
Quote job ref
JN-094
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.