Overview
Skills
Job Details
Position Purpose:
As Application Support Engineer you will be part of a supportive and flexible environment that encourages thinking outside of the box. Working with other members of the Technical Operations team, you will be responsible for the installation, configuration, operation and maintenance of PKS Kubernetes Web Services environments. The ideal candidate will be capable of analyzing and solving complex production issues and performing the root cause analysis.
This position is client facing and supports other Fiserv associates enabling them to in turn provide world class products and support for our clients. You will be provided the opportunity to initially learn, manage and maintain existing infrastructure, then branch out to help design and build automation around our existing tasks while also helping to evolve our processes to support the development team s transition to Agile.
Essential Job Responsibilities:
1. Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.
2. Work On-Call shifts.
3. Discuss technical issues with business analysts and developers.
4. Build and optimize SQL queries in order to run on large databases efficiently
5. Analyze Network issues understand the flows and dependencies and discuss it with the Network engineers.
6. Install, configure and maintain PKS Kubernetes Web Services environments.
7. Perform Root Cause Analysis.
8. Participate in application performance testing and troubleshooting across whole software and hardware stack.
9. Recreate problem locally and able to debug the code to identify underlying defects.
10. Perform technical evaluation of the defects.
11. Understand the impact of changes across the application.
12. Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively
13. Discuss aspects of the design with architects, team leads and business analysts to check understanding and raise concerns
Basic Qualifications for Consideration:
Bachelor s degree in Information Technology or related fields.
Excellent communication skills, leading meetings and troubleshooting sessions.
Strong troubleshooting and problem solving skills
At least 5+ years working with Web Services based architectures (REST APIs, WebMethods, J2EE architecture).
Demonstrated experience working with PKS Kubernetes or Cloud based environments
Preferred Skills, Experience, and Education
Certified KubernetesAdministrator (CKA) or similar.
Previous experience using Dynatrace APM tool.
Previous experience developing REST API services.
Fintech market experience.
Automation and scripting proficiency (SQL Optimization, scheduled jobs, Splunk)
Familiar with Network architecture (XML Gateways, Firewalls, Network diagrams, OneNet connection)
Ability to multi-task demonstrating flexibility to easily adapt to changing business priorities.
Good report generation skills.
Position requires general computer skills including use of MS Office applications and MS Outlook e-mail; familiarity with MS Project and MS Access a plus
Awareness/experience of ITIL standard methodologies, ITIL Foundations certification or higher, a plus
Knowledge of Lean and Six Sigma methodologies a plus
Knowledge of CI/CD (Continuous Integration/Continuous Delivery) process, Agile methodologies; Plus to have experience with Jenkins, Concourse, Git and middleware technologies
Travel required: Percentage/frequency of travel
The travel requirements will be minimal (less than 5%). However, there may be business needs for travel (to client locations and other clients locations) and hence some flexibility is expected.
NO THIRD PARTIES!!! NO SUB-CONTRACTORS!!! NO 1099 s!!! NO CORP to CORP!!!
Data Resource Technologies Inc. is an Information Technology Staffing Firm serving the markets of the United States of America; the greatest country in the world. We work with Direct Clients Only and do not participate in multi-layer contracts. Earn The Most Possible and put over 60 years of Information Technology Industry experience to work for you today, Call or Apply NOW!!!