Looking for a talented Application Support Engineer Senior to provide technical production support, managing/troubleshooting, deploying customer care applications, and upcoming technology needs like cloud migration etc. You will also be diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level of service to resolve the client/customer's issues.
What you will do:
System Management: Provide oversight, governance, and technical expertise for Windows, Linux servers and Azure Cloud, including hardware sizing, monitoring, and optimization among others
Cloud Expertise: Support cloud environments on Azure, ensuring seamless integration with applications and optimizing cloud resources for performance and cost-efficiency
Monitoring & Performance: Utilize tools such as Dynatrace, Splunk, Moogsoft to monitor application performance and tie application usage back to infrastructure configuration
Database: Knowledge to drive efficiency for Oracle and SQL database configuration and usage, ensuring optimal performance.
Network & Security: Understanding Networking architecture in a typical datacenter, firewalls, Load Balancers, VIPs, Certificates and how the Certificate renewal process works etc.
High Availability & Disaster Recovery: Design, provide configurations, and validate High Availability (HA) and Disaster Recovery (DR) solutions to ensure business continuity
Documentation & Standards: Maintain comprehensive architectural documentation of IT configurations and procedures, adhering to industry best practices
Support:
o Triage and resolve client requests and incidents.
o Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, Dynatrace etc.
o Analyze code and participate in root cause analysis.
o Participate in on-call rotation.
o Work closely with product development teams to review operational readiness of production changes.
o Work in a team environment as well as independently to resolve issues with minimal supervision.
o Involve in release deployments and validation.
What you will need to have:
Bachelor s degree required; relevant, equivalent work experience may be substituted for degree requirement.
Minimum 10 years of Software development experience in Microsoft technologies (C#, .Net) and/or Java technologies
3 years of experience in Cloud Technologies like Azure
Experience with multi-tier architecture applications
Experience in Webservices like SOAP and REST
Strong troubleshooting and problem-solving skills to identify and resolve application issues.
Strong understanding of network concepts
What would be nice to have:
Experience with Service Now for Incident, Case, Problem and Change Management
Familiarity with monitoring tools like Splunk, Dynatrace
Experience writing scripts using Python, Powershell, Linux/Unix Shell scripting for automating middleware maintenance.
Familiarity with FTP concerts and other tools like Control-M
NO THIRD PARTIES!!! NO SUB-CONTRACTORS!!! NO 1099 s!!! NO CORP to CORP!!!
Data Resource Technologies Inc. is an Information Technology Staffing Firm serving the markets of the United States of America; the greatest country in the world. We work with Direct Clients Only and do not participate in multi-layer contracts. Earn The Most Possible and put over 60 years of Information Technology Industry experience to work for you today, Call or Apply NOW!!!
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