About your role:
Looking for a talented Systems Engineer Senior to provide technical systems support, managing/troubleshooting, identifying, and upcoming technology needs like cloud migration etc. We are committed to providing exceptional service and support to our clients. As Systems Engineer Senior, you will be part of a talented team of engineers that demonstrate superb technical competencies, maintaining mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.
What you'll do:
Manage and monitor all installed systems and infrastructure
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Participate in the design of information and operational support systems
Provide L2 and L3 level support
Liaise with vendors and other IT personnel for problem resolution
Create Tufin requests
Provide hands-on support for existing environments to include performance of the following related tasks: software installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments
Automate and evolve deployment strategies and testing to support a quick turnaround of deployments
Work closely with Engineering to ensure all relevant KPI s are implemented within the monitoring framework
Participate in all Production Support activities during incidents and outages. Hands-on technical resource capable of resolving technical issues and making recommendations for application performance and capacity improvements
Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure
The desire to resolve issues for a 24x7 environment in a non-impacting yet fast-paced resolve time
Create and maintain technical support documentation
Experience you will need to have:
5+ years of IT experience in a technical application production support role or equivalent in a Linux or Windows environment
Willingness to participate in on-call rotation
5+ years of experience with load balancers, routers, packet capture, capturing thread dump and analysis
Strong knowledge and experience in certificates, TLS, SSL
BS/MS degree in Computer Science, Engineering or a related subject
Proven working experience in installing, configuring and troubleshooting Windows and Linux based environments.
Solid experience in the administration and performance tuning of application stacks (e.g.,IIS, Weblogic, Apache)
Experience with virtualization and containerization (e.g., VMware)
Experience with monitoring systems like Dynatrace, Splunk, ExtraHop
Experience with software deployment methods for applications, patches, and operating systems.
Strong scripting skills (e.g., shell scripts, Perl, Ruby, Python)
Cloud knowledge and/or experience, preferably in AWS
Must have experience with or familiarity with software and security architectures.
Experience that would be great to have:
.NET programming experience
Linux and Windows system administration ability to manage and troubleshoot Linux systems and services, bash scripting
Networking: understanding of routing and networking concepts
Experience working in an Agile development environment
Collaboration platforms such as JIRA, Confluence, Wiki, ServiceNow
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