Position Overview
We are seeking a Senior Zscaler Operations Engineer with strong experience supporting enterprise Remote Access, Mobility, and End User Computing platforms. This role will be part of a critical operations team responsible for supporting centrally managed platforms serving 150,000+ mobile endpoints.
The ideal candidate will have hands-on enterprise experience with Zscaler ZPA, ZIA, ZDX and Zscaler Client Connector (ZCC), along with strong knowledge of networking, security, troubleshooting, incident/problem management, monitoring, and IT operations.
This is an excellent opportunity for a technically strong professional who enjoys complex troubleshooting, platform operations, service improvement, automation, vendor management, and enterprise-scale environments.
Key Responsibilities
- Provide Level 3 / DevOps-level operational support for enterprise Mobility, Remote Access, and End User Computing platforms.
- Support and troubleshoot Zscaler ZPA, ZIA, ZDX and Zscaler Client Connector (ZCC).
- Analyze ZCC packet captures and troubleshoot connectivity, authentication, proxy, and remote-access issues.
- Monitor platform health, availability, performance, capacity, and user experience.
- Troubleshoot service degradations and outages and drive issues through to resolution.
- Perform root cause analysis and contribute to incident and problem management.
- Coordinate with internal Engineering, Service Desk, Security, Network, and Infrastructure teams.
- Engage directly with Zscaler and other third-party vendors for complex technical issues.
- Support Disaster Recovery (DR) and Business Continuity Planning (BCP) exercises and review/update DR plans.
- Develop and maintain KBs, KOPs, FAQs, SOPs, operational procedures, and troubleshooting documentation.
- Identify service gaps and recommend improvements to increase stability and reduce incident volumes.
- Create and customize monitoring dashboards and operational reports.
- Work with Splunk/SIEM platforms to analyze events, generate reports, and build meaningful dashboards.
- Support administration and troubleshooting of Windows and Unix/Linux servers related to remote-access environments.
- Assist with deployment, configuration, integration, and lifecycle management of enterprise platforms.
- Develop opportunities for automation to eliminate repetitive manual operational activities.
- Support incident, problem, change, release, and service management processes.
- Analyze deployment status and provide reporting to technical and business stakeholders.
- Perform operational risk analysis related to application/platform deployments, stability, security, and user experience.
- Collaborate with global teams and external vendors to ensure high availability and reliability of critical services.
Required Technical Skills
- Zscaler ZPA (Zscaler Private Access)
- Zscaler ZIA (Zscaler Internet Access)
- Zscaler ZDX (Zscaler Digital Experience)
- Zscaler Client Connector (ZCC)
- Enterprise Remote Access / Mobility platforms
- Strong understanding of Zscaler architecture and proxy technologies
- ZCC packet capture and troubleshooting
- Networking: LAN, WAN, TCP/IP, OSI Model
- Firewalls, Load Balancers and WAF
- Certificates, PKI and Cryptography
- Authentication and Authorization
- Splunk / SIEM
- Monitoring and dashboard technologies
- Windows and Unix/Linux server administration
- IT security and operational risk management
- Incident, Problem, Change and Release Management
- Disaster Recovery / Business Continuity
Additional Platforms
Experience with one or more of the following is highly valuable:
- Microsoft Intune
- MobileIron / Ivanti
- Remote Access Services (RAS)
- Server-Based Computing
- End User Computing / EUC
- Desktop / Workspace environments
- Enterprise mobility management (EMM/MDM)
- Endpoint Management
What We re Looking For
- Strong enterprise-level troubleshooting and problem-solving skills.
- Proven experience supporting large-scale environments and business-critical platforms.
- Ability to work independently on complex incidents while coordinating with multiple technical teams.
- Strong communication skills with Engineering, Service Desk, Security, business stakeholders, and external vendors.
- Excellent documentation and knowledge-transfer capabilities.
- Ability to identify recurring issues and drive problem management and service improvements.
- Strong ownership and accountability, particularly in environments supporting 150,000+ endpoints.
- Experience identifying opportunities for automation and operational efficiency.
- Ability to manage multiple priorities in a fast-paced enterprise environment.
Why This Opportunity?
- Work on enterprise-scale Mobility and Remote Access platforms supporting 150,000+ endpoints.
- Gain exposure to Zscaler's full security and digital experience platform ZPA, ZIA and ZDX.
- Work closely with Engineering, Cybersecurity, Infrastructure, Service Desk, and global vendor teams.
- Opportunity to drive automation, operational improvements, and platform modernization.
- Play a key role in transitioning the organization toward best-in-class future mobility and remote-access platforms.
Never miss an opportunity! Create an alert based on the job you applied for.
