Webex Contact Center Engineer | Remote
Cyberobotix
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Job Details
Skills
- Webex Contact Center
- PSTN
- IVR
- Routing
Summary
Job Title: Webex Contact Center Engineer
Location: Remote
Duration: Long Term
Job Description :-
Required Skills:
We are looking for a Webex Contact Center Engineer with strong experience in enterprise voice, PSTN connectivity, and contact center operations. This role will support and enhance customer-facing voice services by managing call routing, number lifecycle processes, and Webex Contact Center configurations.
This is a hands-on role ideal for someone who understands both telephony fundamentals (PSTN, carriers, SIP) and modern cloud contact center platforms.
Key Responsibilities:
• Manage PSTN connectivity and carrier relationships, including troubleshooting and routing issues
• Support number porting activities, including LOA submission, validation, and coordination with carriers
• Maintain phone number inventory and assignment processes (DIDs)
• Administer and support Webex Contact Center (WxCC) configuration and operations
• Build and maintain call flows and IVR logic using Flow Designer
• Configure and manage:
o Entry Points
o Queues
o Routing Strategies
• Troubleshoot issues related to call routing, queue behavior, and contact center performance
• Partner with business stakeholders to improve customer experience and call handling efficiency
Required Qualifications
• Experience with PSTN, SIP, and voice routing concepts
• Hands-on experience with number porting lifecycle (LOA, validation, carrier coordination)
• Experience with Webex Contact Center administration
• Working knowledge of:
o Call flows / IVR design
o Queues and routing strategies
• Strong troubleshooting skills across voice and contact center environments
Preferred Qualifications
• Experience with Webex Contact Center Flow Designer
• Familiarity with skill-based routing and queue optimization
• Experience supporting enterprise voice platforms or cloud contact centers
• Exposure to contact center migrations or platform modernization efforts
Good to Have:
Experience with vector databases (Pinecone, Redis, MongoDB Atlas Vector)
Knowledge of LangChain, Semantic Kernel, or AI orchestration tools
Understanding of MLOps practices
Experience in domain-driven design (DDD)
- Dice Id: 91172251
- Position Id: 8991365
- Posted 11 hours ago
Company Info
About Cyberobotix
Cyberobotix emerges as a dynamic force in the IT consulting and staffing industry, poised to redefine excellence in talent acquisition and technology-driven solutions. With an in-depth understanding of diverse organizational needs, we specialize in delivering tailored solutions designed to match your unique requirements. Whether you need specialized short-term expertise, long-term strategic partners, or permanent team members, Cyberobotix is dedicated to exceeding your expectations.
At Cyberobotix, we understand that people and technology are at the heart of every success. Driven by our unwavering commitment to your growth, we place your needs at the forefront of everything we do. Our innovative approach combines cutting-edge technology with personalized service, ensuring that each placement or solution seamlessly aligns with your organization’s culture and objectives. Transparency is at our core, offering you full visibility to make well-informed decisions. From initial consultation to ongoing support, we monitor feedback and performance metrics to ensure your satisfaction.
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