Senior Contact Center Engineer

Lafayette, LA, US • Posted 9 hours ago • Updated 9 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Contact Center
  • Cisco voice engineer with finesse-desktop-gadget-development background must

Summary

Job Title: Senior Contact Center Engineer Location: Lafayette, LA (Onsite) Duration: Long term
Required qualifications to be successful in this role
At least 7+ years of experience administering enterprise Contact Center Platforms
. Cisco voice engineer with finesse-desktop-gadget-development background must
. Strong hands-on experience with at least one major enterprise contact center platform (e.g., Cisco, Genesys, Avaya, NICE, Amazon Connect, Five9, or similar enterprise grade solutions)
. Hands-on experience in Cisco Finesse, UCCE, and Genesys Engage environments.
. Proven experience managing agent lifecycle, skills configuration, routing profiles, queues, and desktop settings
. Strong understanding of contact center routing concepts including skill-based routing, queue management, agent states, and call variable handling
. Experience working in high availability production environments
. Experience supporting platform upgrades, migrations, or transformation initiatives
. Strong troubleshooting, configuration governance, and change management skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10114049
  • Position Id: 9093255
  • Posted 9 hours ago
Contact the job poster
BR

Balraj Ranga

Recruiter @ Srinav Inc.
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