IT Customer Support Specialist

Salary: $45,252.00 - $55,245.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 193599
Agency: State Museum Commission
Division: Administration
Opening Date: 10/01/2026
Closing Date: 10/7/2026 11:59 PM Eastern
Agency Specific Application Procedures:: Online Applications Only
Residency Requirement: No
Class Code:: AM61
Slot Number:: 0001
Position Number:: 61166568
Normal Work Schedule:: Other
Normal Work Schedule (Other):: Monday - Friday from 8:30 am to 5:00 pm with some nights and weekends required.
Pay Grade: TEC02
Hiring Range - Min.: $45,252.00
Hiring Range - Max.: $55,245.00
EEO Statement: Equal Opportunity Employer
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities
Are you looking to be part of an innovative team of professionals dedicated to telling South Carolina's diverse stories? As the storytellers of South Carolina, the South Carolina State Museum (SCSM) strives to share the rich natural and cultural diversity of the state through its permanent collections, programs, and exhibitions? The SCSM is the largest museum in South Carolina, stewarding over 1.1 million objects and specimens and welcoming 5 million+ visitors over its 37-year history. The museum has embarked on a renovation of 150,000 square feet of its exhibition, programmatic and collection storage spaces occupying four floors of a historic 1890s textile mill on the National Register of Historic Places. Come be a part of our team "reimagining" what the South Carolina State Museum can be for our next generation of visitors, students, and scholars.

The SCSM is seeking an IT Customer Support Specialist. This position serves as the primary front-line technical support resource for staff and operations at the South Carolina State Museum. Responsibilities include:

• Receiving and documenting technical support requests through phone, email, ticketing system, or in person.
• Troubleshooting and resolving issues involving workstations, mobile devices, peripherals, software applications, and basic network connectivity.
• Assisting with account creation, access permissions, password resets, and onboarding tasks.
• Performing routine maintenance, software updates, and workstation configuration.
• Escalating more complex or unresolved issues to higher-level support teams.
• Tracking and documenting all work in the museum's service management system.
• Supporting IT projects, technology deployments, exhibit technology needs, and user trainings.
• Developing or updating knowledge base articles, FAQs, and user guides.

Minimum and Additional Requirements

• A bachelor's degree in information technology systems or other related field of study or associate's degree and experience in the information technology field; relevant experience may be substituted on a year-for-year basis.
• Must be able to work some nights and weekends
• Must be able to lift up to 50 lbs.
• Must regularly move about museum assisting customers
• Must be able to ascend/descend stairs and ladders
• Must be able to stoop, kneel, crouch, and crawl
• Must be able to work in tight spaces

Preferred Qualifications

• Experience in a help desk or IT support environment.
• Knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Familiarity with IT service management systems and workflows.
• Industry certifications such as CompTIA A+, Network+, or equivalent.
• Strong communication, problem-solving, and customer service skills.
• Experience supporting specialized environments such as museum exhibit technology is a plus.

Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

Do you have at least an associate's degree in information technology systems or other related field of study?

• Yes
• No

02

Are you able to work some nights and weekends?

• Yes
• No

03

Are you able to ascend/descend stairs and ladders?

• Yes
• No

04

Can you lift up to 50 lbs.?

• Yes
• No

05

Are you able to stoop, kneel, crouch, or crawl?

• Yes
• No

06

Are you able to spend 50% of your workday standing and/or walking?

• Yes
• No

07

Do you have experience in a help desk or IT support environment?

• Yes
• No

08

Do you have knowledge of Windos Operating Systems, Microsoft 365, and common business apllications?

• Yes
• No

09

Are you familiar with IT Service Management systems and workflows?

• Yes
• No

10

Do you have Comp TIA A+ Network+ or an equivalent certification?

• Yes
• No

11

Do you have strong communication, problem-solving, and customer service skills?

• Yes
• No

12

Do you have experience supporting specialized environments such as museum exhibit technology?

• Yes
• No

Required Question