SAP Customer Service/Service Management Consultant - Onsite (Long Beach, CA)

Role Overview

The SAP Service Management Consultant is responsible for supporting and transforming the SAP Customer Service (CS) / Service Management processes during the Brownfield migration from SAP ECC 6.0 to S/4HANA. The role includes analyzing existing service processes, identifying simplifications in S/4HANA, ensuring compatibility, and supporting system conversion activities.

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Key Responsibilities

• ECC to S/4HANA Conversion Support
• Service Management Process Expertise - Configure and support - Service Orders, Service Notifications, Service Contracts, Warranty Management, Installed Base / Equipment, Service Billing, Resource Planning, Repair Processing
• Business Process Analysis
• Analyze current ECC service management business processes.
• Identify S/4HANA simplifications and changes.
• Recommend process improvements or redesign.
• Support Fit-Gap workshops with business stakeholders.
• Integration Responsibilities - Work with integrated modules and ensure service order flows continue working post migration.
• PM (Plant Maintenance)
• SD (Sales & Distribution)
• MM (Materials Management)
• FI/CO
• CRM / FSM (if integrated)
• Data Migration & Validation - Validate master data and transactional data such as: Equipment, Service contractions, notifications.
• Work with migration tools
• Conducting Testing Activities - Lead or support: Unit testing, Integration testing, UAT (User Acceptance Testing), Regression testing, validating end-to-end service scenarios after conversion.
• Documentation - Create functional design documents: FS, FDD, Configuration documentation. Maintain Solution Manager / ChaRM documentation.

Required Skills

• SAP Functional Skills
• Strong experience in SAP Customer Service (CS) / Service Management
• Knowledge of Service orders, Notifications, Installed base, Contracts, Repair processing
• S/4HANA Knowledge
• Understanding of S/4HANA simplification items
• Familiarity with SAP Readiness Check 2.0
• Experience with Maintenance Planner
• Experience Requirements
• 6 10 years SAP experience
• At least 1 SAP CS implementation
• Experience in S/4HANA conversion projects (Brownfield preferred)
• Exposure to integration with PM / SD / MM

• The following skills are a plus
• Fiori configuration
• SAP Activate methodology
• Solution Manager / ChaRM
• Knowledge of SAP Service in S/4HANA (new service management)

• Deliverables in Brownfield Project
• Typical deliverables include:
• Service Management Fit-Gap analysis
• Simplification impact document
• Configuration validation report
• Integration validation
• Testing sign-off

Cutover support