SAP Service Management Architect
Location: Remote
Duration: 6 to12+ months contract
S4 Service Resource - remote position.
Role Overview
The SAP Service Management Consultant is responsible for supporting and transforming the SAP Customer Service (CS) / Service Management processes during the Brownfield migration from SAP ECC 6.0 to S/4HANA. The role includes analyzing existing service processes, identifying simplifications in S/4HANA, ensuring compatibility, and supporting system conversion activities.
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Key Responsibilities
- ECC to S/4HANA Conversion Support
- Service Management Process Expertise - Configure and support - Service Orders, Service Notifications, Service Contracts, Warranty Management, Installed Base / Equipment, Service Billing, Resource Planning, Repair Processing
- Business Process Analysis
Analyze current ECC service management business processes.
Identify S/4HANA simplifications and changes.
Recommend process improvements or redesign.
Support Fit-Gap workshops with business stakeholders.
- Integration Responsibilities - Work with integrated modules and ensure service order flows continue working post migration.
PM (Plant Maintenance)
SD (Sales & Distribution)
MM (Materials Management)
FI/CO
CRM / FSM (if integrated)
- Data Migration & Validation - Validate master data and transactional data such as: Equipment, Service contractions, notifications.
- Work with migration tools
- Conducting Testing Activities - Lead or support: Unit testing, Integration testing, UAT (User Acceptance Testing), Regression testing, validating end-to-end service scenarios after conversion.
- Documentation - Create functional design documents: FS, FDD, Configuration documentation. Maintain Solution Manager / ChaRM documentation.
Required Skills
Strong experience in SAP Customer Service (CS) / Service Management
Knowledge of Service orders, Notifications, Installed base, Contracts, Repair processing
Understanding of S/4HANA simplification items
Familiarity with SAP Readiness Check 2.0
Experience with Maintenance Planner
6 10 years SAP experience
At least 1 SAP CS implementation
Experience in S/4HANA conversion projects (Brownfield preferred)
Exposure to integration with PM / SD / MM
- The following skills are a plus
Fiori configuration
SAP Activate methodology
Solution Manager / ChaRM
Knowledge of SAP Service in S/4HANA (new service management)
- Deliverables in Brownfield Project
Typical deliverables include:
Service Management Fit-Gap analysis
Simplification impact document
Configuration validation report
Integration validation
Testing sign-off
Cutover support
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