Key Responsibilities
Lead end-to-end implementation of SAP S/4HANA Service module.
Configure and manage core service processes:
Service Orders (creation, planning, execution, closure)
Service Contracts & Entitlements (SLAs, response times)
Warranty & Claim Management
In-house Repair & Field Service Management
Resource Scheduling & Service Confirmations
Service Billing & Settlement (time/material, fixed price, periodic billing).
Enable Fiori-based service apps for business users.
Integrate Service with Finance (FI/CO), Procurement (MM), Sales (SD), and Asset Management (PM).
Support migration projects from ECC CS (Customer Service) or SAP CRM Service to S/4HANA Service.
Work with business stakeholders to gather requirements, map processes, and deliver best-practice solutions.
Provide training, UAT support, and post-go-live stabilization.
Required Skills
Strong expertise in SAP S/4HANA Service module (NOT just ECC CS).
Hands-on in Service Order Management, Contracts, Warranties, and Service Billing.
Knowledge of Fiori applications for service operations.
Familiarity with Service Master Data: Technical Objects, Installed Base (IBase), Functional Locations, and Business Partners.
Understanding of Service analytics & reporting in S/4HANA.
Good knowledge of integration touchpoints with SD, MM, FI, and Asset Management.
Nice-to-Have
Experience with SAP Service Cloud (C4C) integration.
Exposure to Field Service Management (FSM).
Knowledge of Subscription Billing/BRIM for service monetization.
SAP Certified in S/4HANA Service.
Soft Skills
Strong client-facing & communication skills.
Ability to translate business requirements into SAP solutions.
Proactive problem solver and team player.
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