Linux Support Team Lead

Dunwoody, GA, US • Posted 10 hours ago • Updated 10 hours ago

Full Time

On-site

$90000 - $115000/yr

Fitment

Dice Job Match Score™

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Job Details

Skills

Linux
Technical Support
Team Leadership
Customer Facing
Incident Management
SLA
Operational Excellence
Electronic Commerce
Application Support
People Management
Problem Management
ITIL
Root Cause Analysis
Management
Zendesk
JIRA
Software Engineering
Optimization
Process Improvement
Collaboration
SAP BASIS
Recruiting
Access Control

Summary

Join a globally distributed technology platform powering international digital transactions and seamless customer experiences across hundreds of markets.

This Technical Support Team Lead role is critical to maintaining platform stability and service quality, overseeing a team responsible for resolving complex production issues and supporting high-volume, customer-facing systems. You'll lead from the front-driving incident management, refining support processes, and ensuring consistent SLA performance across tools like Zendesk and Jira.

Operating in a fast-paced, globally connected environment, this position offers strong ownership of both team performance and operational excellence, with exposure to large-scale e-commerce systems.

Required Skills & Experience

2+ years in a formally titled Application Support Lead or Support Manager role with direct people management responsibility
Strong expertise in incident and problem management (ITIL-aligned), including ownership of root cause analysis and service restoration
Proven track record managing SLAs/OLAs and leading support operations across ticketing platforms such as Zendesk and Jira

Desired Skills & Experience

Experience supporting high-traffic digital platforms or transaction-heavy online systems
Prior background in software engineering or development environments
Experience driving support optimization initiatives, including self-service adoption and process improvement

Daily Responsibilities

Hands-On Engineering: 65%
Team Collaboration & Cross-Functional Work: 35%

Applicants must be currently authorized to work in United States on a full-time basis now and in the future.

Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment's Employment Accommodation policy. Applicants need to make their needs known in advance.

#LI-AC1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 870053
Posted 10 hours ago

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