Description
We are looking for a Support Specialist to provide hands-on technical assistance for end users in Forsyth, Georgia. This contract opportunity is ideal for someone who can diagnose desktop and network-related issues, explain solutions clearly to non-technical users, and maintain a dependable support experience. The role focuses on day-to-day troubleshooting, documentation, and coordination of repairs across a Windows-based environment.
Responsibilities:
Deliver front-line desktop support for employees by resolving hardware, software, printer, and peripheral issues in a timely manner
Investigate technical incidents, determine root causes, and recommend practical solutions that restore user productivity
Record service requests, troubleshooting steps, resolutions, and installation updates accurately within the ticketing system
Communicate with end users throughout the support process to gather details, provide status updates, and confirm issue resolution
Coordinate equipment repair and replacement activities with external vendors when onsite fixes are not sufficient
Maintain and troubleshoot Windows workstations and related devices to ensure reliable daily operations
Support Microsoft 365 and Active Directory administration tasks, including user access and account-related assistance
Assist with basic network troubleshooting to identify connectivity problems and escalate more complex issues when needed
Requirements
At least 2 years of experience providing technical support in a Windows environment
Working knowledge of basic network troubleshooting and the ability to identify common connectivity issues
Experience supporting and administering Microsoft 365 applications and services
Hands-on experience with Active Directory in a user support capacity
Strong ability to troubleshoot desktop hardware, software, printers, and peripheral devices
High attention to detail with consistent and thorough ticket documentation
Ability to manage tasks independently and remain productive with limited supervision
Associate degree, bachelor's degree, or relevant industry certification preferred
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00900-0013451155
- Posted 6 days ago
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