Role : AI/ML Contact Center Engineer
Location : Mission Viejo, CA 92692 (Hybrid)
Duration : 12+ months
Must Have Skills
Integrate and experiment with LLM based solutions, including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR, conversational AI, agent assist, and customer analytics Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.
Nice to have skills
Amazon Connect, LEX
Python, Lambda, Integrations
Detailed Job Description:
Integrate and experiment with LLM based solutions, including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR, conversational AI, agent assist, and customer analytics Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.
Design, build, and support Contact Center solutions, with a strong focus on cloud based customer experience platforms.
Collaborate with cross functional teams to deliver scalable, secure, and high performing contact center solutions.
Experience in managing change across large contact center environments.
Minimum years of experience: 6+ years
Education: Bachelor's or Master of Engineering
The top 3 responsibilities would expect the Subcon to shoulder and execute:
Understand client requirements
FE model building of aircraft structure
Prepare Margin summaries SCN SRM
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