AI/ML Engineer with IVR(W2)

Mission Viejo, CA, US • Posted 1 day ago • Updated 1 day ago
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Customer Experience
  • Expect
  • FOCUS
  • Interactive Voice Response
  • Life Insurance
  • Amazon Web Services
  • Artificial Intelligence
  • Cloud Computing
  • Collaboration
  • Machine Learning (ML)
  • Management
  • Reporting
  • Use Cases
  • Marketing Intelligence
  • MI
  • STE

Summary

Hi,

The following requirement is open with our client. 

Title: AI/ML Engineer with IVR(W2)

Location: Mission Viejo, CA(Onsite)

 Duration: 12+ Months

Rate: : $55/Hr On W2

Relevant Experience: 7+

Job Description:

  • ·         Must Have Skills
    Integrate and experiment with LLM based solutions, including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
    Apply AIML techniques to enhance IVR, conversational AI, agent assist, and customer analytics
    Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.

    Nice to have skills
    Amazon Connect, LEX
    Python, Lambda, Integrations

    Detailed Job Description:
    Integrate and experiment with LLM based solutions, including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
    Apply AIML techniques to enhance IVR, conversational AI, agent assist, and customer analytics
    Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.
    Design, build, and support Contact Center solutions, with a strong focus on cloud based customer experience platforms.
    Collaborate with cross functional teams to deliver scalable, secure, and high performing contact center solutions.
    Experience in managing change across large contact center environments.

    Minimum years of experience: 6+ years
    Education: Bachelor''''''''s or Master of Engineering

    The top 3 responsibilities would expect the Subcon to shoulder and execute:
    Understand client requirements
    FE model building of aircraft structure
    Prepare Margin summaries SCN SRM

Must Have Skills:

  •  
  • ·         LLM Integration
  • ·         AI Enhancement
  • ·         Amazon Connect Development
Thanks and Regards,

Grace

Technical Recruiter |ASCII Group LLC. 

Email:  |Direct:

38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10117479
  • Position Id: 8969589
  • Posted 1 day ago
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