Business Analyst / QA Analyst with Email Migration

Remote • Posted 5 hours ago • Updated 5 hours ago
Full Time
No Travel Required
Able to Sponsor
Remote
$18 - $20/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Business Analysis
  • migration
  • QA Analyst
  • Email Migration

Summary

Job Title: Business Analyst / QA Analyst – Email Migration

Location: Remote


Job Overview

We are looking for a detail-oriented Business Analyst / QA Analyst to support an enterprise email migration and upgrade initiative. This role combines business analysis, QA validation, and end-user support to ensure a smooth and efficient migration experience.


Key Responsibilities

  • Gather, analyze, and document business and technical requirements
  • Support QA activities and validate migration readiness
  • Provide end-user support via email, calls, or chat during migration
  • Assist users with setup, configuration, and basic troubleshooting
  • Track issues, risks, and support metrics (daily/weekly/monthly)
  • Create user guides, FAQs, and documentation
  • Coordinate with technical teams for issue escalation and resolution

Required Skills

  • Strong communication and stakeholder interaction skills
  • Experience in customer support / service desk / IT support
  • Good analytical and problem-solving abilities
  • Ability to handle multiple tasks in a fast-paced environment
  • Basic knowledge of email systems and enterprise IT environments

Preferred Skills

  • Experience in Business Analysis or QA roles
  • Familiarity with Microsoft 365 / Outlook
  • Experience in migration or upgrade projects
  • Knowledge of ticketing and documentation tools
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10120317
  • Position Id: 8945386
  • Posted 5 hours ago
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