Fresh service IT Tools Developer / Administrator

Hybrid in New York, NY, US • Posted 1 day ago • Updated 1 day ago
Contract W2
Contract Independent
12 Months
50% Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Freshservice experience
  • ITSM

Summary

  • 3–5+ years of experience administering or developing ITSM/service-management platforms.
  • 6+ years of hands-on Freshservice experience preferred.
  • Strong experience configuring ITSM workflows, service catalogs, SLAs, approvals, and automation.
  • Experience with Freshservice Workflow Automator.
  • Experience working with REST APIs, webhooks, JSON, and authentication mechanisms such as OAuth.
  • Scripting experience with PowerShell, Python, JavaScript, or similar technologies.
  • Working knowledge of ITIL processes, particularly Incident, Problem, Change, Request, Asset, and Configuration Management.
  • Experience with Microsoft technologies such as Microsoft 365, Entra ID, Azure, and Teams is desirable.
  • Strong troubleshooting and analytical skills.
  • Ability to translate business requirements into technical configurations and automated workflows.
  • Strong documentation and communication skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91088966
  • Position Id: 9062443
  • Posted 1 day ago
Contact the job poster
RP

Raj Pattepuram

Recruiter @ Boston Associate Software Systems
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