NuWare Tech Corp
NuWare Tech Corp

Contract Freshservice IT Tools Developer / Administrator role

Hybrid in New York, NY, US • Posted 1 day ago • Updated 1 day ago
Contract Corp To Corp
Contract W2
Contract Independent
6 Months
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Analytical Skill
  • Artificial Intelligence
  • Authentication
  • BMC
  • Change Request Management
  • Communication
  • Configuration Management
  • Configuration Management Database
  • DevOps
  • Documentation
  • IT Asset Management
  • IT Service Management
  • ITIL
  • Identity Management
  • JIRA
  • Windows PowerShell
  • JSON
  • JavaScript
  • Microsoft Azure
  • Microsoft Office
  • Microsoft Technologies
  • Migration
  • OAuth
  • Provisioning
  • Python
  • Release Management
  • Reporting
  • SSO
  • Scripting
  • Service Management
  • ServiceNow
  • Testing
  • Version Control
  • Workflow
  • freshservice

Summary

Freshservice IT Tools Developer / Administrator

Position Summary

We are seeking a Freshservice IT Tools Developer / Administrator to administer, configure, enhance, and support the Freshservice IT Service Management (ITSM) platform. The role will be responsible for translating business and IT service-management requirements into scalable workflows, automations, integrations, reporting, and self-service capabilities.

The ideal candidate combines strong Freshservice administration and development skills with practical knowledge of ITIL/ITSM processes, APIs, integrations, automation, and enterprise support operations.

Required Qualifications

  • 3 5+ years of experience administering or developing ITSM/service-management platforms.
  • 2+ years of hands-on Freshservice experience preferred.
  • Strong experience configuring ITSM workflows, service catalogs, SLAs, approvals, and automation.
  • Experience with Freshservice Workflow Automator.
  • Experience working with REST APIs, webhooks, JSON, and authentication mechanisms such as OAuth.
  • Scripting experience with PowerShell, Python, JavaScript, or similar technologies.
  • Working knowledge of ITIL processes, particularly Incident, Problem, Change, Request, Asset, and Configuration Management.
  • Experience with Microsoft technologies such as Microsoft 365, Entra ID, Azure, and Teams is desirable.
  • Strong troubleshooting and analytical skills.
  • Ability to translate business requirements into technical configurations and automated workflows.
  • Strong documentation and communication skills.

Preferred Qualifications

  • Freshservice/Freshworks certifications.
  • ITIL Foundation certification.
  • Experience implementing or migrating Freshservice in an enterprise environment.
  • Experience with CMDB architecture and IT asset management.
  • Experience migrating from platforms such as ServiceNow, Jira Service Management, BMC, or ManageEngine.
  • Experience with identity management, SSO, SCIM, and automated user provisioning.
  • Familiarity with DevOps practices, source control, testing, and structured release management.
  • Experience using AI and automation capabilities within IT service-management environments.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: nuware
  • Position Id: 9061978
  • Posted 1 day ago
Contact the job poster
Ani Chatto

Ani Chatto

Recruiter @ NuWare Tech Corp
View Profile
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