Help Desk/Desktop Support Analyst

Description

We are seeking a hands-on Technical Field Support detail oriented to help maintain and improve end-user technology across multiple locations. This role supports desktop environments, network infrastructure, and day-to-day technical operations while working closely with cross-functional teams. The position plays a key role in ensuring reliable, user-friendly technology in both field and corporate environments. Key Responsibilities Provide support for Windows-based laptops and desktops, including configuration, maintenance, and troubleshooting Administer Microsoft environments including Azure/Entra ID and Microsoft 365 (including SharePoint) Manage and support endpoint devices through mobile device management platforms (e.g., Intune, JAMF) Assist with scripting and automation efforts (PowerShell or similar) Deploy software and manage user access through remote tools and endpoint management systems Support network environments including routing, switching, wireless connectivity, and TCP/IP fundamentals Troubleshoot and maintain SD-WAN and network solutions (e.g., Meraki or similar technologies) Provide support for VOIP systems and video/security platforms Evaluate existing systems and workflows to identify improvement opportunities and potential risks Install, configure, and maintain hardware and software across multiple sites Participate in system upgrades, testing, and implementation of new technology solutions Provide end-user support, training, and issue resolution (including access and authentication support) Collaborate with internal teams to align technical solutions with business needs

Requirements

Qualifications Bachelor's degree in a related field preferred 4+ years of experience in IT support, technical services, or a related field with transferable skills Willingness and ability to travel up to 70% regionally to support field locations Industry certifications (e.g., Microsoft, Cisco, VMware) are a plus Experience in customer-facing environments, retail, or managed services is beneficial Ability to work independently in a fast-paced environment while managing multiple priorities Strong discretion and ability to handle sensitive or confidential information High attention to detail with a commitment to quality and accuracy Team-oriented mindset with a proactive, problem-solving approach Strong communication skills, both written and verbal Excellent organizational skills and ability to stay structured in a dynamic environment

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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