Role: ServiceNow Developer
Location: Ottawa, ON - Canada”. [Hybrid 3-4 days/week to onsite is must]
Client: NTT DATA, End Client: Mareana Inc.
Day to Day job Duties:
Confers with product team members and clients regularly to identify digital needs and determines how the desired results can be achieved.
Analyzes existing systems and applications and develops or recommends new systems or modifications to existing systems.
Reviews and analyses system specifications to determine whether all required elements have been included.
Consults with business analysts and clients to gather information about program needs, objectives, functions, features, and input and output requirements.
Analyzes, defines, and documents requirements for data, workflow, logical processes, systems environment, interfaces with other systems, internal and external checks and controls, and outputs.
Applies best practices of ServiceNow platform standards and adheres to client standards and approved programming techniques to achieve the most effective solutions.
Modifies existing applications to conform to system changes or to make improvements in the existing application.
Writes and maintains documentation to describe program development, logic, coding, testing, changes, and corrections.
Develops test plans ensuring that unit, system, integration and user acceptance plans are complete and understood by developers and users.
Support and use the various client methodologies such as the Software Development Life Cycle (SDLC).
Demonstrate in-depth knowledge of system and integration development methodologies and practices.
Design, develop, and configure ServiceNow solutions.
Content and taxonomy strategy.
Automated test cases and support for UAT.
Develop, test, demo, and deliver solution features in sprints.
Release notes and deployment documentation.
Configure and maintain CI/CD pipelines for reliable deployments.
Fix defects.
Create technical documentation for implemented features.
Ensure alignment with architecture standards set by the client and the Strategist.
Rapid prototyping and proof-of-concept.
Basic Qualifications:
Must have a College Diploma or University Degree in an IT discipline.
Must have 10+ years of experience in Service Now Development.
Must have 7+ years of technical expertise in the following areas:
Service Now App Engine Studio: Advanced Proficiency in building apps using AES.
Service Now Platform Knowledge: Familiarity with tables, forms, ACLs, and Flow Designer.
Low-Code Development: Ability to create apps without heavy scripting.
service Now Employee Center / EC Pro.
HRSD, ITSM, and Employee Workflows.
Knowledge Management, taxonomy design, and content governance.
Strong delivery skills and ability to work in agile sprints and deliver rapid prototypes.
Strong collaboration and documentation skills.
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