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AI Application Support Analyst

Pittsburgh, PA, US • Posted 16 hours ago • Updated 16 hours ago

Contract W2

On-site

Depends on Experience

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Summary

A client of Innova Solutions is immediately hiring for an AI Application Support Analyst

Position type: Full-time, Contract
Duration: 12 months, possible extension
Location: Pittsburgh, PA

Role Overview
We’re looking for a proactive, user-focused AI Application Support Analyst to champion the adoption and success of Claude across the organization.
In this role, you’ll be the bridge between people and AI ensuring the platform runs smoothly, solving real-world challenges, and empowering teams to make the most of cutting-edge tools. From troubleshooting technical issues to leading engaging training sessions, you’ll play a key role in transforming how the business leverages AI.

What You’ll Do
User Support & Experience

Serve as the go-to expert for Tier 1 & Tier 2 support, resolving user issues with speed and clarity
Guide users through “how-to” questions, making AI accessible and practical for everyday use
Deliver a friendly, high-touch support experience that builds trust and adoption

Platform Operations & Troubleshooting

Partner with cyber, cloud, and IT teams to diagnose and resolve platform or integration issues
Manage day-to-day administration including user access, licensing, and usage monitoring
Ensure integrations (like Microsoft 365 connectors) are secure, functional, and optimized

Innovation & Feature Enablement

Test and evaluate new Claude features in sandbox environments
Identify high-impact capabilities and recommend strategic rollouts
Stay ahead of the curve on AI product updates, translating them into business value

Adoption, Training & Engagement

Lead lunch-and-learns, office hours, and training sessions to drive user confidence
Simplify complex AI concepts into practical, easy-to-understand guidance
Build a culture of curiosity and continuous learning around AI tools

Collaboration & Continuous Improvement

Work closely with business and IT stakeholders to gather feedback and refine processes
Coordinate pilot programs and phased rollouts to ensure smooth adoption
Continuously enhance the support model and user experience

What You Bring
Must-Have Skills

2+ years of experience in application or IT support, with hands-on troubleshooting
A true AI power user mindset you know how to extract real value and can teach others to do the same
Strong communicator who can translate technical ideas into simple, clear language
Confidence in leading presentations and training sessions for diverse audiences
Proven ability to collaborate across cybersecurity, infrastructure, and support teams
Sharp problem-solving skills and a self-driven approach to learning emerging technologies

Nice-to-Have (Bonus Points)

Experience building custom Claude skills or prompt libraries
Knowledge of connectors, integrations, or MCP (Model Context Protocol)
Familiarity with AI platforms like ChatGPT Enterprise or Microsoft Copilot
Experience with admin consoles, APIs, and policy management
Hands-on exposure to deploying and managing integrations or packages

Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!

Himanshu Kumar

PAY RANGE AND BENEFITS:
Pay Range*: $35.00 - $38.79 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate''s education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

Named One of America’s Best Employers for New Grads by Forbes (2024
Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115307
Position Id: 1019181
Posted 16 hours ago

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