IT Administrator

Description

We are looking for an IT Administrator to serve as the primary technology support contact for a manufacturing site in Pulaski, Tennessee, while also assisting remote employees across additional locations. This contract opportunity with permanent potential is ideal for someone who enjoys balancing hands-on technical support, systems administration, and local infrastructure ownership in a fast-moving production environment. The role works closely with plant leadership, operations, HR, maintenance, and corporate technology teams to keep users productive and site systems running reliably.

Responsibilities:
Provide day-to-day technical support for roughly 80 to 90 employees in both office and manufacturing settings, resolving hardware, software, and access-related issues.
Oversee administration of Windows-based environments, including desktop systems, server platforms, Microsoft 365, Active Directory, and Azure Active Directory.
Handle account setup and removal, permission changes, password assistance, and lifecycle support for new employees, transfers, and departing employees.
Support enterprise application access and troubleshoot user issues related to SAP S/4HANA and connected business systems.
Maintain local infrastructure by supporting network switches, wireless connectivity, server resources, and endpoint device performance.
Assist with operational technology and facility systems such as badge entry equipment, surveillance tools, scanners, and other site-based technologies.
Work alongside production, maintenance, and operations teams to support manufacturing technology projects and Industry 4.0-related initiatives.
Coordinate with corporate IT staff and external service providers to execute infrastructure, security, and site technology projects to completion.
Keep asset records, support documentation, and system inventories accurate and up to date.
Participate in off-hours support needs and provide backup assistance for other facilities when required.

Requirements

2 to 5 years of experience in IT support, systems administration, or infrastructure-focused technical roles.
Prior experience supporting users within a manufacturing, industrial, or plant-based environment.
Solid working knowledge of Windows 10 and Windows 11, Windows Server, Microsoft 365, Active Directory, and Azure Active Directory.
Understanding of core networking concepts, including switch support, wireless connectivity, and general infrastructure troubleshooting.
Experience with endpoint security, device administration, and Windows-based desktop environments.
Familiarity with SAP or SAP S/4HANA user support is preferred.
Strong communication, troubleshooting, and customer support skills with the ability to work effectively across multiple departments.
Ability to manage tasks independently, stay organized, and handle several priorities in a fast-paced environment.

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