Process Analysis and Documentation • Engage with business units to understand operational workflows, pain points, and improvement opportunities. • Interface with technical resources, such as Development or IT staff to understand and translate technical requirements. • Document current state processes using clear, structured methods such as process maps, swimlane diagrams, and workflow charts. • Facilitate discussions to define future state processes aligned with organizational goals. Requirements Gathering and User Story Development • Translate business needs into detailed functional requirements, acceptance criteria, and Azure DevOps work items/user stories. • Ensure requirements are complete, consistent, testable, and aligned with business priorities. • Collaborate with product owners, developers, and stakeholders to refine and validate requirements. Testing and Quality Assurance • Develop test plans, test scripts, and step-by-step testing instructions for functional and user acceptance testing. • Execute functional testing of user stories in Development and Test environments to validate solution accuracy and readiness. • Document defects, track resolution progress, and verify fixes. • Coordinate, support, or lead user acceptance testing (UAT) sessions with business stakeholders. Stakeholder Collaboration and Communication • Serve as a liaison between business units and technical teams to ensure shared understanding and alignment. • Communicate project updates, risks, and issues clearly and proactively. • Support change management activities by contributing to training materials, documentation, and user guidance.
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